The Home Depot, Inc.
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POSITION PURPOSEThe Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize loss to the Company, including but not limited to identifying incidents of theft and fraud, reviewing CCTV and exception reports, monitoring the store's physical security, auditing the Electronic Article Surveillance and driving a \shrink elimination\ culture in the store. Other responsibilities include: preparing accurate and detailed case reports documenting your apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions. The Asset Protection Specialist must report any hazardous or unsafe condition to the Manager on Duty and carry out job responsibilities in a manner that minimizes the risk of injury to themselves, other associates, vendors, customers, and the Company. They must demonstrate integrity at all times, respond to asset protection and operational concerns of all associates and remain focused on store specific business objectives while supporting key asset protection and operational responsibilities.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIESThe APS will utilize tools to minimize Company loss, responsibilities including but not limited to: Identify (external and internal) incidents of theft and fraud. Detains and interviews persons apprehended for shoplifting, in accordance with local laws and Company policies governing apprehensions. Minimize risk of injuries during apprehensions. Review CCTV, audit EAS, exception reports and other available Company media to identify associates who may be engaging in dishonest activity on THD property; process individuals who commit theft and fraud. Prepare detailed and accurate case / investigation reports in a timely manner. Preserve relevant evidence, including but not limited to CCTV in all cases / investigations. Monitor criminal prosecutions, appear in court when required, testify and represent the Company in a professional manner. Monitor the store's physical security. Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards. Teach, coach, and train associates on proper operational processes as well as store safety compliance standards.NATURE AND SCOPETypically reports to store APM: In stores without APM: Multi ? APM & Store Manager This position has no direct reports. Typically will have frequent contact outside the workgroup. Typically procedures for analyzing situations and making conclusions are diverse. Typically considers several options and past practice when solving problems. Typically progress or results of work is regularly checked and prior approval is required before changing standard work procedures.ENVIRONMENTAL JOB REQUIREMENTSEnvironment: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.Travel: Typically requires overnight travel less than 10% of the time.Additional Environmental Job Requirements: MINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Additional Minimum Qualifications:Must be able to work a flexible schedule in a retail environment.Education Required:The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.Years of Relevant Work Experience: 1 yearsPhysical Requirements:Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).Additional Qualifications:Proficient in the use of retail CCTV systems.Preferred Qualifications:A formal training program after High School. 1 year(s) experience as a retail-related Loss Prevention or equivalent. Competent in the use of retail CCTV systems. Understanding of external theft surveillance and apprehension methodologies. Excellent analytical skills as well as strong verbal and written communication skills.Knowledge, Skills, Abilities and Competencies:Analyze data as it pertains to work related issues. Ability to work efficiently and manage multiple priorities. Use of sound judgment Act with integrity Ability to negotiate and influence others Ability to interview and perform investigations
The Home Depot, Inc.
Website : http://www.homedepot.com
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.