Job Details

Account Manager eTeam Internet Sales Contact Center (Oct. 30th start date)

Company name
CDW Corporation

Chandler, AZ

Apply for this job

9 hit(s)  


DescriptionThe CDW Inbound Account Manager is responsible for receiving inbound sales calls and occasionally making outbound sales calls regarding multiple customer issues. Sample tasks for this job include, but are not limited to: interacting with customers by phone and email to provide product information; taking orders; providing order status updates; responding positively to difficult or upset customers; navigating within multiple departments and applications to find and view customer account details; and communicating effectively while taking care of the customer’s needs. The Account Manager’s primary duty and responsibility is to give customers a “one stop shop” for all their technology needs, while providing an unmatched customer experience to all of CDW’s new and existing customers. The upcoming Account Manager training class starts October 30th, 2017.Key Areas of Responsibility Receiving inbound sales and customer service calls from new and existing CDW customers regarding new accounts, sales requests and support requests. Promptly identify, research, and resolve inquiry requests using tools and product knowledge provided by CDW. Provide customers with answers to help resolve their issue or direct them to the appropriate department. Administer and foster a positive and professional working relationship with internal departments including Customer Relations, and other sales segments. Meet or exceed assigned sales quotas and ensure other performance goals are met. Continuously develop and enhance sales skills, system skills, technical skills and customer service skills through on-going training. Sell additional services by recognizing opportunities to up-sell accounts. Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity.QualificationsQualifications High School diploma or equivalent 1 year sales experience Required Skills Possesses excellent verbal communication skills – vocabulary and articulation Basic computer skills – experience with Microsoft preferred Demonstrable organizational and time management skills – ability to multi-task in an ever changing environment Ability to achieve success individually and as part of a team in a highly structured and regulated work environment Persistence combined with a positive attitude and approach to work and others – self-motivating work style Ability to solve problems and resolve conflict directly in multiple communication channels Mature, positive and collaborative interpersonal skills,

Company info

CDW Corporation
Website :

Company Profile
Headquartered in Vernon Hills, Ill., CDW is a leading provider of technology solutions for business, government, education and healthcare. With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

Similar Jobs:
Phoenix office of our client seeks corporate law attorney with 4+ years of BigLaw experience practicing in the areas of merger and acquisitions, capital markets, corporate governance, securities regulation and investment funds and...
Oral Surgeon
location Phoenix, AZ
Gentle Dental is seeking a friendly, experienced Oral Surgeon to serve our West Valley Phoenix practices.   All of the practices are within a 20-30 minute radius in the West Valley.  You will have a dedicated support team th...
Administrative Assistant
location Scottsdale, AZ
Administrative Position Job Description Successful real estate team is dramatically expanding it’s marketing area and is seeking a self-starter with an exceptional eye for detail to support daily operations by performing ma...
I was very pleased with the EmploymentCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EmploymentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EmploymentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2016 EmploymentCrossing - All rights reserved.