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Job Details

Account Manager

Company name
Veritiv Corporation

Exton, PA

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Veritiv has an expansive North American network with more than 180 locations, and we do business with

more than half of the Fortune 500. We're a big company, but we’re also a new company, shaping our

systems and processes to support a successful and sustainable future. We don't just encourage an

entrepreneurial spirit, we embody it.

Are you looking to join a company where you feel empowered in your work and your job is not just a job,

but a path toward a rewarding and successful career? Do you want to be part of a company that

customers and suppliers not only want to do business with but need to do business with?

If you answered yes, then Veritiv might be the place for you. We encourage you to learn about and apply

to Veritiv if you seek a unique work experience, where diverse ideas are met with enthusiasm, and where

you can realize your full potential.

Position Description

Job Responsibilities:

Responsible for Customer program execution to include: contract terms & conditions, pricing renewals, program changes, on-boarding, e-business projects.

Key contact for account issues external and internal, including customer interface for ongoing customer relationship. Work with internal departments to ensure service to customers and resolving issues promptly.

Ensure timely and accurate customer reporting & rebates, including internal analysis.

Manage program per contract guidelines for account margin and renewal/ increase/decrease process to ensure maximum profitability.

Participate in customer visits and strategic meetings with assigned account customer base and sales team to include QBR presentations and reporting, with moderate customer engagement and responsibility.

Manage sales growth and profitability initiatives for assigned accounts, partnering with Sales to drive overall Account growth.

Drive Process & KPI improvements to meet or exceed benchmark values utilizing root cause and corrective action.

Engage in account initiatives to maintain maximum profitability, including identifying targeted growth within account base, tracking opportunities and managing site audit initiatives.

Other related duties and responsibilities as required or assigned.

Required Skills:

Excellent organization skills, along with the ability to prioritize within multiple tasks

Strong process experience

Good customer facing skills

Proficient in MS Office Suite of Programs at an Intermediate level

Strong verbal and written communication skills required.

Excellent interpersonal and Teamwork skills a must.

Service industry background or Customer Service experience a strong plus.

Ability to work independently.


Education: College degree preferred or equivalent work experience

Major or Specialty Area: Business, Management or Marketing

Experience – 5 years minimum business experience (Related field or Distribution industry experience helpful).

Working Conditions:

Physical Requirements: None – Some travel

Veritiv is an Equal Opportunity/Affirmative Action employer. Individuals seeking employment are considered without regards to race, ethnicity, color, creed, religion, sex, sexual orientation, marital status, age, disability, gender identity or expression, genetic information, national origin, protected veteran status or any other classification protected by law. Additionally, Veritiv will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Veritiv’s legal duty to furnish information. If you would like more information about your EEO rights as an applicant, please click here:

Company info

Veritiv Corporation
Website :

Company Profile
Veritiv is a North American leader in business-to-business distribution solutions. Helping shape your business success drives everything we do. Our name is based on this commitment and on the core strengths of our business. Derived from verity, it says we’re true to our word, our beliefs, and your needs. The words connective and active in our name signify that we collaborate with you to create solutions that work hard for your business. In today’s rapidly evolving marketplace, you need an edge. You want to increase efficiency, productivity, predictability and sustainability while cutting costs. Our packaging, print, facility, publishing and print management solutions span the entire lifecycle of business operations so you can achieve these goals. And with our industry-leading expertise, proprietary tools and creative ideas, you’ll get the help you need to stay ahead.

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