CarMax Business Services, LLC
Position Description CarMax has been a Fortune \100 Best Companies to Work For since 2005\, was awarded a Top Workplaces honor by The Atlanta Journal Constitution and ranked 7th of Atlanta's top 25 large companies, and Training magazine's \Top 125 Training Companies\ 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.SUMMARY:Under limited supervision, the Administrative Support Specialist is responsible for processing and/or reconciling work requests and working accounts for vehicles financed through CarMax Auto Finance. Receiving calls and/or making phone calls to customers, vendors, and/or CarMax stores regarding customer paperwork or requested account updates. Required to comply with all applicable state regulations while completing assigned tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES:\u2022 Work account queues, process account updates, and/or process customer paperwork in accordance with assigned rotations and service levels (work queues and update accounts in CAMS with auction locations, vehicle Black Book values)\u2022 Review and evaluate customer accounts, work requests, or paperwork and determine follow-up steps required based on expectations and documented policies and procedures (repossession, remarketing, and bankruptcy related invoices)\u2022 Reviewing and validating supporting documentation (repossession, remarketing and bankruptcy invoices, utilizing CAMS, Signature, PeopleSoft, and iRepo)\u2022 Communicate with CarMax store personnel, customers, vendors or third parties to obtain supporting documentation and/or correct errors (repossession vendors, internal customers)\u2022 Annotate accounts in company databases to document interactions with the customers, CarMax store personnel, vendors or third parties (CAMS, CBS, eTRACS)\u2022 Generate and maintain department reporting\u2022 Perform above functions within department expectations/metrics\u2022 Understand and adhere to company policies and procedures\u2022 Work with other departments/personnel where necessary to resolve customer and/or account issues (Customer Service and other internal departments)\u2022 Special projects and/or duties as assigned\u2022 Make outbound phone calls to address questions, or assist customers, CarMax stores, vendors or third parties (internal customers, CarMax store personnel, repossession vendors) Position Requirements QUALIFICATIONS:\u2022 Demonstrate adaptability and flexibility by embracing change. \u2022 Proven organization and time management skills. \u2022 Ability to work in a team environment.\u2022 Multi-task in a high energy and fast-pace work environment.\u2022 Execute basic typing skills to include minimum speed and accuracy requirements.\u2022 Execute basic computer skills.\u2022 Apply a common sense understanding in order to carry out simple verbal or written instructions.\u2022 Perform to minimum data entry standards.\u2022 Complete CarMax provided training as required.\u2022 Understand and adhere to company policies and procedures\u2022 Speak and listen effectively in dealing with customers, vendors, third parties, and stores \u2022 Customer service oriented. EDUCATION and/or EXPERIENCE:\u2022 Basic working knowledge of Microsoft Word and Excel.\u2022 High School diploma/GED.\u2022 Six months related experience/training. LANGUAGE SKILLS:\u2022 Ability to communicate effectively (written and verbal) with customers, vendors, third parties, associates and managers.
CarMax Business Services, LLC
Website : http://www.carmax.com
CarMax was built on the idea that there had to be a better way to buy a used car. So we set out to change things by making the buying process as easy (and fun!) as possible. Before anything else though, we laid the foundation upon which our car-selling venture would be built: INTEGRITY.