Job Details

Advisory Customer Digital Manager

Company name
PwC - China

Location
San Francisco, CA

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Profile

PwC is a network of firms committed to delivering quality in assurance, tax and advisory services. We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready - to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description

Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Consumer Markets industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes​ Consumer Products, Retail, Travel andTransportation clients.​

Our Customer consultants help clients to shape their businesses through customer experiences – building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.

We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.

Position/Program Requirements

Minimum Year(s) of Experience: 5

Minimum Degree Required: Bachelor's degree

Knowledge Preferred:

Demonstrates extensive subject matter knowledge in digital change: mobile, digital marketing / demand generation, user experience, digital payment methods, or digital or ecommerce (B2B and/or B2C). Additional experience in business operations modeling, design and implementation is a plus. Demonstrates team leader abilities with a proven record of success managing digital change efforts to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets. Demonstrated record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new digital opportunities. Proven extensive knowledge of digital related technologies and how they impact the overall digital strategy. Demonstrates thorough successful interactions with senior management in client organizations, especially within digital change in the customer space.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success, managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and preparing or coordinating complex written and verbal materials. Demonstrates thorough management abilities as a leader of a project team that include the following: -Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members. -Leveraging customer digital knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals. -Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others. -Proven record of success demonstrating the ability to self-motivate and take responsibility for personal growth and development while mentoring junior members of the team. -Proven extensive analytical skills with the ability to translate complex problems into simple and actionable tasks. -Prior consulting experience in a large firm

Company info

PwC - China
Website : http://www.pwccn.com

Company Profile
Providing organisations with the advice they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

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