Job Details

Associate Disability Claims Case Manager, Liberty Mutual Benefits

Company name
Liberty Mutual Insurance Company

Rocky Hill, CT

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Associate Disability Claims Case Manager, Liberty Mutual Benefits


Rocky Hill


Advance your career at Liberty Mutual Insurance - A Fortune 100 Company! *

Depending on assignment, may process either standard short-term or extended long-term disability claims. When processing STD claims, under general supervision, assesses claim details, determines appropriate claim liability, and issues benefit payments of the most standard STD claims. Applies the appropriate contractual provisions; legal guidelines; and claim procedures, concepts, principles, and protocols to process claims. Regularly exercises independent judgment in interpreting information. Uses the disability claim system to adjudicate and pay claims while meeting all service, timeframe, and production standards. Forwards claim on to more senior Case Managers if the claim becomes more complex.


(STD) Reviews and assesses claim details and contract provisions to determine whether or not to accept liability. Approves or denies benefits accordingly. Establishes future action plan.

Communicates with claimants and providers verbally and in writing and responds to inquiries.

Makes appropriate claim payments.

Consults with appropriate medical claim resources as needed.

Updates files and accurately documents system and claim files on actions taken.

Refers claims that exceed unit guidelines to more senior Case Managers.

Maintains the established customer service, production, and quality standards.

May be assigned to provide guidance and assistance to others.


Successful candidates for the Disability Claims Case Manager position will have:

H.S. diploma plus 4 or more years of business experience with some exposure to insurance products required.

Demonstrated decision making, communication, and computer skills required.

Strong ability to process multiple tasks quickly while providing excellent customer service.

Knowledge of medical terminology and/or claim processing experience preferred .


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.




Associate Disability Claims Case Manager, Liberty Mutual Benefits


CT-Rocky Hill

Requisition ID:


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Company info

Liberty Mutual Insurance Company
Website :

Company Profile
Liberty Mutual Holding defends our freedom to buy car insurance. As the parent company of Liberty Mutual Group and its operating subsidiaries, Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners' insurance, workers compensation, general liability, group disability, fire and surety, and commercial lines for small to large companies. Liberty Mutual operates through four business divisions: Personal Insurance, Commercial Insurance, Liberty International, and Global Specialty. It distributes its products through a diversified blend of independent and exclusive agents, brokers, and direct sales.

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