Job Details

Associate Inside Sales Representative Reno, NV 731471

Company name
UnitedHealth Group

Location
Reno, NV

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Associate Inside Sales Representative - Reno, NV - 731471

Job Description

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group

is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum

- a growing part of our family of companies that make UnitedHealth Group

a Fortune 17 leader.

Optum

helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Employees in jobs labeled with SCA must support a Government Service Contract Act (SCA) Agreement.

Primary Responsibilities:

Provide excellent customer service

Constantly meet established productivity, schedule adherence, and quality standards

Respond to complex customer calls

Resolve customer service inquiries which could include:

Benefit and Eligibility information

Billing and Payment issues

Customer material requests

Physician assignments

Authorization for treatment

Explanation of Benefits (EOB)

Excellent communication skills coupled with the capability to multi-task through several different automation systems is required for the candidate to be successful in the role

Limited work experience

Works on simple tasks using established procedures

Depends on others for guidance

Work is typically reviewed by others

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

1 years of customer service experience analyzing and solving customer problems, or 1 years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

An education level of at least a High School Diploma / GED or 10 years of equivalent working experience

Soft Skills:

Ability to navigate a computer while on the phone

Ability to remain focused and productive each day though tasks may be repetitive

Careers with Optum.

Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group

is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Reno, Inside sales, Nevada, customer service, UnitedHealth Group, UnitedHealth Care

Skills/Requirements

Job Reference #:

731471

Company info

UnitedHealth Group
Website : http://www.unitedhealthgroup.com/

Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

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