Burlington Coat Factory Direct Corporation
Asst Store Mgr Operations/Service
Bring your passion for fashion to today's Burlington Stores Inc. If you are interested in a career in retail, consider joining one of the largest off price retailers of apparel and home furnishings in the nation. We always have a large selection of quality name brand merchandise at huge savings; coats, clothing and shoes for the whole family, fashionable accessories, home decor, and everything for baby. Burlington means one-stop shopping for labels you love at prices you love even more. With nearly 600 stores, we're always looking for good talent that can drive results.
PURPOSE OF POSITION:
As part of the management team, the Assistant Store Manager, Operations/Service is responsible for managing the overall operations of the store and ensuring store associates are delivering excellent customer service. The ASM, Operations/Service is a leader who exercises judgment and uses discretion to solve problems, make informed decisions and manage wisely. This individual will provide leadership to the store team around hiring, staffing, training and scheduling functions. An Assistant Store Manager is a role model and must manage the workforce and time wisely in order to achieve maximum results.
FOCUS OF POSITION:
Positively communicate and demonstrate the company’s Core Values by developing trust and respect among peers and staff, building strong teams and partnerships through collaborative work ethic, and driving business results by taking ownership and pride in the company and getting things done
Ensure team is delivering excellent customer service and demonstrating a high degree of professionalism
Drive sales results
Manage the customer service and cashier teams, driving compliance to established Company policies and standards, such as safekeeping of Company funds and property, human resource practices, loss prevention, sales and record-keeping procedures
Provide guidance to Customer Service Supervisors to ensure smooth customer flow at the registers
Manage the overall execution of all operations and receiving SOPs
Help solve problems that affect the store’s service, efficiency, and productivity
Coach, train and develop team to deliver an outstanding shopping experience in a highly professional way
Manage the receiving process, transfers, debits/damages, and charge-backs to maintain the accuracy of the inventory through partnership with the Receiving Supervisor
Manage the overall scheduling process, maintaining integrity of all scheduling functions, and ensure schedules and payroll budgets are compliant with company standards
Oversee all facilities maintenance and housekeeping standards
Coordinate the recruitment and hiring of qualified applicants to meet the needs of the store
Monitor the orientation, training, coaching of all associates in partnership with all members of management to ensure it is completed timely and using all available resources
Monitor all areas of possible loss due to theft, shoplifting, freebagging, fraud, and/or carelessness
Engage and partner with regional team to resolve store issues and solicit additional training and support
Safeguard company assets and ensure that adequate security exists within the store, physical facilities comply with safety codes and ordinances, and oversee all accounting room operations
Ensure front end is managed properly, including but not limited to:
Expedite front lines, direct flow of customers, and ensure that each customer receives outstanding customer service
Improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management
Maintain appearance of register area and keep supplies stocked
Monitor compliance of cashiers with established Company policies and standards, such as safekeeping of Company funds and property, security, sales and record-keeping procedures
Ensure the accuracy and efficiency in ringing sales and accurately maintaining all cash and media at the registers
Follow guidelines prescribed by the Customer Service/Logistics Manager to monitor associate breaks, ensuring they are being taken and that there is adequate coverage to minimize customer wait times
Support associate customer service training and communication efforts through participating in morning rallies and utilizing the Service bulletin board
Assist in communicating information to cashiers regarding special promotions and sale items
Accurately ring up sales when requested by the manager on duty
Ensure validity of customer returns, exchanges, check authorizations, and voids
Any other tasks as assigned from time to time
SKILLS AND COMPETENCIES:
Ability to provide outstanding customer service and teach those behaviors
Ability to manage front end, receiving, and store operations effectively
Ability to develop and train workforce, build relationships, and utilize skills of workforce most appropriately
Ability to process information/merchandise through computer system and register system
Ability to maintain a fair, consistent set of standards as they apply to work force
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to managers and associates
Ability to operate all equipment necessary to perform the job
Ability to bend and lift items up to 50 lbs and stand for long periods of time
3 years of Retail Management experience within a Big Box or Specialty environment, with the ability to manage multi-million dollar sales volume
Retail store operations
Availability to meet scheduling requirements as set forth by the company, including nights weekends and holidays.
Strong communication skills (verbal & written), including strong relationship building skills
Travel required – as needed
Our ideal candidates will be self motivated, team players, who have the desire to succeed. We care about our employees, have a supportive environment that values trust and respect , offer a competitive wage and benefits package that includes a generous paid time off plan, plus an associate discount, and a company matched 401(k) to name a few.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity and makes all hiring decisions in accordance with all applicable federal, state, and local laws.
Come join our team. You’re going to like it here!
5001 Montgomery Blvd NE No 125
Burlington Coat Factory Direct Corporation
Website : http://www.burlingtoncoatfactory.com
The roots of Burlington Coat Factory Warehouse Corporation go back to 1924 when we started as a wholesaler of ladies coats and junior suits. In 1972, we opened our first outlet store in Burlington, New Jersey. Coats were the primary offering at the original Burlington Coat Factory, but over time the concept has evolved into a one-stop shopping experience. Extensive selections of men's and women's suits, sportswear, shoes, and accessories were developed and then highly successful baby and youth departments were created. Later, a linens department was added.