Penn National Gaming, Inc.
More information about this opportunity:
Don’t just work. Work Happy.
A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Provides fast, friendly, professional and responsive customer service to banquet guests and banquet staff
Engages in friendly conversations with guest whenever possible
Provides personalized service and uses guest’s name during all interactions. Greets each guest entering banquet
Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including storage area, as necessary or required, in accordance with established health and safety standards
Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel
Recognizes players and relays that information to banquet team members to ensure they receive the appropriate service
Knows and promotes current property events and promotions
Thanks customers, invites them back, wishes them luck
To be successful in this position it will require the following skill set:
Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
High school diploma or equivalent
One to three months related experience and/or training
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be able to respond to visual and oral cues
Able to work in constricting areas
Able to tolerate noise and bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Plainridge Park Casino
Food and Beverage
Penn National Gaming, Inc.
Website : http://www.pngaming.com
Company Profile Penn National Gaming, through its subsidiaries, owns, operates or has ownership interests in gaming and racing facilities with a focus on slot machine entertainment. The Company presently operates twenty-six facilities in seventeen jurisdictions, including Florida, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Mississippi, Missouri, Nevada, New Jersey, New Mexico, Ohio, Pennsylvania, Texas, West Virginia, and Ontario. In aggregate, Penn National's operated facilities feature approximately 31,000 gaming machines, 800 table games, 2,900 hotel rooms and 8.8 million of property square footage.