Job Details

Bilingual Full Time Customer Service Represenatitive (St. Pete)

Company name
HSN Inc.

Location
Saint Petersburg, FL

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Bilingual Full Time Customer Service Represenatitive (St. Pete)','0816428','!*!The Bilingual Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Bilingual Customer Service Representative builds customer loyalty and increases brand value with each and every phone interaction.

A Day in the Life

Field English and Spanish inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume

Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale

Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems

Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants

Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs

Troubleshoot problems encountered within the customer digital self-service experience

Take personal initiative to achieve goals and objectives

Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance

Other related job duties as assigned

Keys to Success

At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

','!*!Must Haves

Communicate fluently in both English and Spanish

Must have a high school diploma or GED equivalent

Previous experience in sales or customer service

Strong PC skills to include: Internet, Microsoft Windows and Outlook

Strong organizational, detail orientation and follow through skills

Strong communication skills and a desire to make customers happy

Ability to connect with the customer and bring excitement to the call

English/Spanish fluency

Why HSN

HSN’s unique blend of Retail, Television and eCommerce create a one-of-a-kind

working environment.  Our employees enjoy a competitive benefit program

including health and retirement plans, merchandise discounts, volunteer days,

and more.  We encourage growth and development across the company. 

Most importantly, we have fun.  Follow HSN Careers on Facebook, Twitter

and LinkedIn.  www.hsn.com/careers 

To learn more, visit http://www.hsn.com/careers

 

About HSN, Inc.

HSN, Inc. (Nasdaq:HSNI) is

a $4 billion interactive multichannel retailer with strong direct-to-consumer

expertise among its two operating segments, HSN and Cornerstone. HSNi offers

innovative, differentiated retail experiences on TV, online, via mobile devices,

in catalogs, and in brick and mortar stores. HSN, a leading interactive

multichannel retailer which offers a curated assortment of exclusive products

combined with top brand names, now reaches approximately 94 million homes (24

hours a day, seven days a week, live 364 days a year). HSN.com offers a

differentiated digital experience by leveraging content, community and

commerce. In addition to its existing media platforms, HSN is the industry

leader in transactional innovation, including services such as HSN Shop by

Remote®, the only service of its kind in the U.S., the HSN Shopping App for

mobile handheld devices and HSN on Demand®. Cornerstone comprises leading home

and apparel lifestyle brands including Ballard Designs®, Frontgate®, Garnet

Hill®, Grandin Road®, and Improvements®.  Cornerstone distributes

approximately 325 million catalogs annually, operates five separate digital

sales sites and operates 14 retail and outlet stores.

','Customer Service','FL-Saint Petersburg','Full-time','Variable','Regular','Bilingual Full Time Customer Service Represenatitive (St. Pete)

Company info

HSN Inc.
Website : http://www.hsn.com

Company Profile
HSN, Inc. (Nasdaq:HSNI) is a $3.3 billion interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. HSNi offers innovative, differentiated retail experiences on TV, online, via mobile devices, in catalogs, and in brick and mortar stores. HSN, a leading interactive multichannel retailer which offers a curated assortment of exclusive products combined with top brand names, now reaches 95 million homes (24 hours a day, seven days a week, live 364 days a year). HSN.com offers a differentiated digital experience by leveraging content, community and commerce. In addition to its existing media platforms, HSN is the industry leader in transactional innovation, including services such as HSN Shop by Remote. t HSNi, we believe in fostering an authentic, respectful and transparent culture where our 6,000 employees can flourish, be themselves and be respected for their individuality.

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