Job Details

Bilingual Implementation Specialist II (Payroll or Time)

Company name
Automatic Data Processing, Inc.

Location
Augusta, GA

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Please note, for this opening, it is required that all applicants are bilingual in both Spanish and English. Also, please note, this is an office based opening in Augusta, GA. This role cannot be virtual / remote.

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers’ success. With us, you’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Specialist II. In this position, you’ll leverage our top-ranked training programs and world-class service guidelines to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

RESPONSIBILITIES:

Implement ADP’s solutions to non-complex clients, following ADP guidelines, and in accordance with client expectations

Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness

Review orders for accuracy and then implement the solution in a very prescribed manner according to guidelines and training

Follow solutions and implementation guidelines as indicated by the client

Work with client for the first few product runs until clients are successfully up and running

Work under direct supervision to resolve issues and provide solutions

Remain engaged with client throughout implementation, until client is successfully running ADP solutions

Interact/collaborate with ADP associates in sales and customer service

Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise

QUALIFICATIONS REQUIRED:

1 to 3 years of experience working in a client service/customer service environment or systems integration environment

High school diploma or equivalent in education and experience

Bilingual in both Spanish and English

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor’s degree or equivalent in education and experience

Proven ability to maintain focus and work effectively with multiple demands

Ability to work as part of a team to accomplish tasks

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient in the latest web technologies and working knowledge of various operating systems

Excellent analytical skills and time management skills

Excellent communication skills both verbal and written

Proficient using Microsoft Office

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Job Requirements

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com

Company Profile
ADP® (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing and human capital management solutions. Leveraging over 60 years of experience and a global footprint spanning more than 40 countries, ADP offers a wide range of human resource, payroll, talent management, tax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.

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