Job Details

Bilingual Inbound Scheduling Representative

Company name
Safelite AutoGlass

Location
Rio Rancho, NM

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Profile

Find a career. Gain a family.

Grow with Safelite in Rio Rancho. We’re expanding, and we want you to be part of our New Mexico family!

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind.) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

  • Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
  • Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
  • Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) — always presenting the most accurate product and service information.
  • Maintains professional composure when actively asking customers for the sale or negotiating the price.
  • Enters data into the system in real time, editing for accuracy during the call.

REQUIREMENTS:

  • 16+ years of age
  • Upbeat personality that is driven for success
  • High school diploma or equivalent (or actively enrolled)
  • Demonstrates a high level of integrity by doing the right thing every time
  • The ability to establish rapport and credibility with customers, stores and peers — always using a pleasant voice and maintaining composure
  • The ability to persuade and educate customers on the benefits of Safelite, while closing the sale and scheduling their appointment
  • Knowledge of computer and telephone systems
  • The ability to read and utilize optional scripting in a conversational manner
  • Ability and desire to operate computer and telephone systems while seated for extended periods of time

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more — we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization, and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Company info

Safelite AutoGlass

Company Profile
When you think of Safelite, you think of auto glass. We get it. It’s what we do. We are leaders in our industry. Setting standards for quality and service. Repairing and replacing more vehicle glass than anyone else in the world. Thousands of Safelite AutoGlass CSRs, warehouse workers, technicians and repair specialists make millions of people smile every year by delivering unexpected happiness. And those red and black trucks (our MobileGlassShops) you see everywhere … they enable availability of convenient mobile services to nearly 100 percent of drivers in all 50 states. Our customers trust the reliability of the Safelite Advantage. To schedule online, visit safelite.com. But it’s not just what we do… it’s how we do it that sets us apart. That’s our people – our culture, our way of being, our spirit. Our People Powered, Customer Driven approach inspires us to perform with purpose, always striving to make a difference. As a company, we’re going the distance together. And we’re extremely proud of our inclusive and supportive culture. We work hard, we innovate and we go above and beyond, but always make time for the things that matter. Like volunteering and making an impact in our local communities. And having a life outside of work. Let us be the best place you’ll ever work. Apply at safelitecareers.com!

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