Publication Date: Sep 13, 2017
Working Place:Oakland, CA
Mettler-Toledo Rainin, LLC is looking for Billing/Invoicing Specialist to join our Customer Service team in our Oakland, CA location. This position performs various duties to ensure accurate and timely billing and invoicing to directly support all sales activities throughout the US. This role will be responsible for providing excellent customer service to both internal and external business partners.
The ideal candidate will use his/her buying/planning experience to:
Ensure Billing accuracy, while coordinating billing/invoice requirements to ensure Sales and customer requirements are being met accordingly, within a high volume environment
Issue and post bills, receipts and invoices. Invoice printing, mailing, email set-up and set-up and maintenance of output condition in SAP.
Work with customers and Rainin Data Stewards to update accounts receivable database in SAP with new accounts or missed information.
Perform credit card reconciliation and follow-up on customer's requests for credit card stamp or credit card receipt
Work with Finance on credit approvals, credit blocks and credit hold lists for review.
Troubleshoot Level 2 and Level 3 Data issues with vendors and customers
Follow-up on customers' requests for invoices
Manage the status of accounts and balances and identify inconsistencies. Research and resolve customer's inquiries and manage customer disputes inbox.
Manage all credit memo, debit memos, credit and rebills requests, coordination, getting approval, issuance to the customer and refund request to AP if any and making sure that documentation is in place.
Identify invoicing errors and manage resolution process daily - follow-up SAP VFX3 Error correction list and Billing Do-list
Manage customer specific web portal invoice reconciliation and impact invoices.
Write thorough reports on billing activity with clear and reliable data
Other duties and responsibilities as needed to ensure efficient and effective business operations.
Applicants should have the following minimum requirements:
High school diploma or GED
2 - 3 year experience in Billing / Invoicing Specialist or Order Entry roles with a proven proficiency in researching and resolving billing and order entry issues.
Demonstrated experience in providing exceptional customer support in high-volume and fast paced environment.
Computer literate with a working knowledge of Windows-based programs. Excellent knowledge of MS Office (particularly Excel). SAP experience is preferred.
Exceptional follow-through and follow-up skills.
High level of critical and logical thinking, analysis, and / or reasoning to identify underlying principles, reasons or facts.
Results-driven, patient, organized and highly motivated. Ability to multi-task and prioritize.
High degree of accuracy, attention to detail and trustworthiness
Problem solving and time management.
Strong work ethic and positive team attitude
Be flexible and available to interact with employees at all levels.
Proficiency in English. Excellent written and verbal communication skills. Ability to communicate information and ideas clearly, concisely and on a professional level.
Must be available to work overtime if needed.
Excellent organizational, interpersonal, customer service and telephone skills.
Click here to APPLY.
Mettler-Toledo Rainin, LLC, is a wholly owned subsidiary of METTLER TOLEDO, a leading supplier of precision instruments and services worldwide. Rainin pipettes have long been the largest selling brand in North America and consistently rank among the top premium pipette brands in Europe, Asia and the Middle East. Pipettes are one of the most basic tools used in every type of chemistry laboratory and many kinds of biological laboratories. They are used to accurately measure and transfer liquids in basic research, clinical, and industrial laboratories. Rainin’s principal customers are in the life sciences industry and academia. Rainin’s world headquarters is located in Oakland, California.
METTLER TOLEDO is the world’s largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications. It holds the top three market positions in several related analytical instruments and is a leading provider of automated chemistry systems used in drug and chemical compound discovery and development. The company is also the world’s largest manufacturer and marketer of metal detection and other end-of-line inspection systems used in production and packaging. Additional information about Rainin and METTLER TOLEDO can be found at www.mt.com/rainin.
Mettler-Toledo Rainin, LLC, is an Equal Opportunity Employer including veteran/disability.
Website : http://www.mt.com/
METTLER TOLEDO is a global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications. The Company has strong worldwide leadership positions. A significant majority of our instrument sales are in segments in which we are the global leader. In addition to a broad product offering, we have one of the largest global sales and service organizations among precision instrument companies.