Job Details

Branch Collections Specialist Bilingual

Company name
Springleaf Finance, Inc.

Location
Staten Island, NY

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Profile

PRIMARY ROLES & RESPONSIBILITIES:

• Utilizes advanced negotiation skills to resolve delinquency issues.

• Utilizes computer software to document calls, analyze customer problems, and resolve basic issues.

• Utilizes all available tools and technology to influence customer behavior with established procedures.

• Uses clear procedures and instructions to make choices among alternative choices of action.

• Works under direct supervision and established procedures.

• May support a range of products/services.

• Applies knowledge of broad work area procedures and activities; and most of the impact is related to the accuracy of tasks performed.

• Applies attention to detail and task accuracy.

• Shares knowledge with less experienced collectors.

• Has increased opportunity to interpret procedures/instructions by choosing among alternative courses of action to resolve delinquencies.

• Understands how duties relate/integrate with others in the team/unit.

EDUCATION:

High school diploma or equivalent

EXPERIENCE:

Prior work experience that would provide a basic knowledge of the organization and its policies.

SPECIAL SKILLS/CERTIFICATION

Successfully complete required training. Understand collections fundamentals. Negotiation skills.

** Bilingual preferred**.

Company info

Springleaf Finance, Inc.
Website : https://www.springleaf.com

Company Profile
Springleaf Financial was founded in 1920 in Evansville, Indiana. We started as an underwriting company for the sales of motor vehicles. In the following years we expanded our business into the personal loan space and other credit related products. Over the years, Springleaf has had different names, but our mission has always remained the same: to provide personal loans with exceptional service to all our customers.

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