Job Details

Call Center Rep.(Business Banking)

Company name

Brooklyn, OH

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This position does require a Virtual Job Tryout. After completing the application, you will receive a link to the assessment. It takes between 45-60 minutes to complete and does provide an excellent snapshot of what to expect if selected for the position.


Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous

Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution

Research and provide verification and documentation of client issues and resolution

Maintain thorough knowledge and understanding of Key Bank’s products and services • Effectively educate clients on the features and benefits of Key’s products and services

Recognize client needs and opportunities to offer additional or enhanced products and services

Knowledgeably respond to and overcome client objections

Display consultative selling skills to build rapport, strengthen and expand client relationships

Recognize and effectively act upon client retention opportunities

Act as liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business as appropriate

Refer clients to the appropriate sales source for sale closure

Meet accuracy, efficiency and sales (where applicable) goals while contributing to the overall success of the team, Call Center Service, and KeyBank.

Adhere to established policies and procedures related to servicing, sales, regulatory compliance, quality, and sales client contact strategy

Perform financial reviews of client portfolios and account analysis. Recognize the need/opportunity for additional products and services

Recognize and effectively act upon client retention opportunities

Work collaboratively in a team environment to achieve team, department, and line of business commitments

Ability to troubleshoot technical errors, diagnose internet connectivity and translate complex resolutions for hardware and software systems

Assist clients with importing, exporting and mapping data files for formatting into Microsoft applications (Word, Excel, Quicken etc.)

Responsible for interpreting and translating complex technical procedures and terms in a client centric language that includes web browsers and operating systems


High school diploma or GED equivalency required

3-5 years client services experience required

Experience meeting customer service or customer satisfaction goals

Demonstrated success in problem solving and resolving client issues/concerns

Strong listening, verbal, written and interpersonal communication skills.

Ability to work in a fast paced, high volume, and high pressure environment with a sense of urgency

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Computer proficiency with knowledge and experience in Windows environment.

Ability to adhere to established attendance policies

Ability to lift 10 lbs.


KeyCorp’s roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies with assets of approximately $136.5 billion at December 31, 2016. Key provides deposit, lending, cash management and investment services to individuals and small and mid-sized businesses in 15 states under the name KeyBank National Association and First Niagara Bank, National Association, through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.


Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.



KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Company info

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Company Profile
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to

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