Job Details

Call Center Representative

Company name
ABM Industries Inc.

Location
Rochester, NY

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Profile

As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer’s needs and help them select the appropriate products and services.

ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $4.9 billion and over 100,000 employees in 300 offices throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909. For more information, visit www.abm.com

Essential Duties and Responsibilities:

Answering customer requests or inquiries

Upselling products and/or services to the customer

Identifying and resolving customers’ issues using problem-solving skills

Building a positive rapport across a variety of personality types

Continually maintaining a working knowledge of our clients’ products, services and promotions

Putting the customer first and remaining polite and professional at all times

Documenting all customer information, communications and sales in CRM system

Ensure Building and Campus appearance is meeting expectations

Interact with Staff & Management team

Cross train with other site services

Responsible for understanding the culture/business climate of each building.

Identify opportunities to enhance customer experience, improve efficiencies and which reduce costs.

Consults with (works with on a regular basis):  Janitorial Management, Facilities Coordinator Group, Events Team, QA Team and FacOps Support Groups.

Minimum Requirements

Goal oriented with a healthy competitive spirit

Strong attention to detail, dependability, and follow through

Working knowledge of Windows-based software

Flexibility to adapt to changes in a growing organization

Self-motivated, positive attitude, and a love for hard work

Previous sales experience, a plus

High school diploma or GED

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Location

Rochester, NY 14626 US (Primary)

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

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Company info

ABM Industries Inc.
Website : http://www.abm.com

Company Profile
With over 100 years of facility solutions experience, we continue to serve thousands of clients across the U.S. and in over 20 international locations. ABM offers: ABM is one of the largest facility management services providers in the U.S. We offer state-of-the-art, dependable building maintenance services cost effectively. Our substantial base of long-term clients demonstrates the importance that we place on building enduring relationships. As an ABM client, you have the advantage of obtaining multiple services under one contract with a single point of contact, making it easy for you to outsource these functions without administrative headaches. We provide any combination of services on a local, regional or national basis.

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