Job Details

Client Operations Manager

Company name
Live Nation Worldwide, Inc.

Location
Austin, TX

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Job Summary:

Responsibilities:

Act as primary advisor and consultant for client's ticketing and event needs, providing expertise in all aspects of the client relationship.

Build and cultivate excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools.

Communicate product updates, new features and functionality to client base.

Conduct regular client meetings to review best practices, make recommendations and gather feedback.

Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.

Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution.

Conduct quality control processes to ensure the accuracy of event details in the ticketing system.

Note: Required travel is focused primarily during the summer months. During this time travel can be very heavy.

Execute and complete other duties as assigned.

Knowledge, Skills and Abilities:

H.S. diploma or equivalent, Bachelor's degree preferred

3 years' experience in enterprise software industry is highly desirable

Experience with the ticketing industry highly desirable

Experience with client services or relationship management a big plus

Computer savvy and proficient with Microsoft Word and Excel

Excellent communication skills, including presentation, written and listening

Strong organizational skills and attention to detail

Strong customer relationship skills and customer focus

Strong leadership skills, experience in team leadership is helpful

Strong project management skills, project management experience is helpful

Good people skills to build solid relationships with professionals on all levels

Certain degree of creativity, latitude and problem solving is needed

A passion for the live entertainment industry and the public who experience it

Ability to learn new technology

Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations

Ability to travel and work flexible hours, including evenings and weekends for extended periods of time

Job Summary:

Responsibilities:

Act as primary advisor and consultant for client's ticketing and event needs, providing expertise in all aspects of the client relationship.

Build and cultivate excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible, and ensuring clients are aware of all system help functions and other self-service tools. 

Communicate product updates, new features and functionality to client base. 

Conduct regular client meetings to review best practices, make recommendations and gather feedback. 

Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.

Manage problem resolution, including, but not limited to, researching complaints; troubleshooting software, hardware and event issues; resolving issues with Customer Service; and providing specific issue details to expedite problem resolution.

Conduct quality control processes to ensure the accuracy of event details in the ticketing system.

Note:  Required travel is focused primarily during the summer months.  During this time travel can be very heavy.

Execute and complete other duties as assigned.

Knowledge, Skills and Abilities:

H.S. diploma or equivalent, Bachelor's degree preferred

3 years' experience in enterprise software industry is highly desirable

Experience with the ticketing industry highly desirable

Experience with client services or relationship management a big plus

Computer savvy and proficient with Microsoft Word and Excel

Excellent communication skills, including presentation, written and listening

Strong organizational skills and attention to detail

Strong customer relationship skills and customer focus

Strong leadership skills, experience in team leadership is helpful

Strong project management skills, project management experience is helpful

Good people skills to build solid relationships with professionals on all levels

Certain degree of creativity, latitude and problem solving is needed

A passion for the live entertainment industry and the public who experience it

Ability to learn new technology

Ability to successfully handle multiple projects simultaneously, as well as handle pressure and challenging situations

Ability to travel and work flexible hours, including evenings and weekends for extended periods of time

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Company info

Live Nation Worldwide, Inc.
Website : http://www.livenation.com

Company Profile
Live Nation Entertainment is the world’s leading live entertainment and ecommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five ecommerce sites, with a database of over 119 million fans who visit our sites. Live Nation Concerts produces 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 200 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling nearly 800 advertisers to tap into the 250 million consumers Live Nation delivers annually through its live event and digital platforms.

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