Johnson & Johnson Services, Inc.
Clinical Support Specialist
Johnson & Johnson’s Cardiovascular
& Specialty Solutions (CSS) Group within Medical Devices is recruiting
for a BDS Clinical Support Specialist (CSS)
to align with Biologics Delivery Systems Group. This position is field-based
with a preference focused on the West Coast (US).
Biologics Delivery Systems Group, is
a leader in the emerging field of biologics delivery, developing breakthrough
technology in targeted delivery across multiple disease states and clinical
specialties. Biologics Delivery Systems Group delivery technology is advancing
the standard of care by enabling physicians to identify and visualize optimal
delivery sites, and to precisely target single and multiple treatment sites.
OF THE JOB:
Under the leadership of the Global
Director with support and direction of the North American Field Managers, the BDS Clinical Support Specialist
(CSS) will act as a clinical/technical resource for physicians and staff
as well as research staff and partners.
primary responsibilities of the BDS CSS will be to:
clinical and technical product support to healthcare providers, including
physicians and catheterization lab staff, research staff and research partners
for the effective use of all BDS products.
the NOGA and Carto mapping/therapeutic systems and associated catheters and software modules to be used
during diagnostic mapping and endocardial delivery of biologics.
NA Field Management, to ensure open communication of field clinical support and
training efforts, case scheduling and changes to ensure alignment and
coordination of activities to meet business objectives.
business related issues and/or opportunities to NA Field Mangers or Global
director in a timely manner.
on all BDS products to optimize effective usage by providing technical and
clinical information and in-service trainings.
peers to share best practices to increase value for customers.
in company’s Event Reporting process
case support capability through proper planning and scheduling techniques.
or CARTO system installations, conducting site evaluations, communicating with
technical services and the customer to facilitate the scheduling, shipment, and
final installation of the system
collaboration and maintain consistent, open lines of communication across the
assigned responsibilities with the BDS and BWI team and other internal and
Develop and share
best practices with BDS support team and BWI service colleagues and internal
Develop and grow mutually beneficial customer relationships within and
beyond the EP/Cath lab, including, but
not limited to physicians, nurses and technicians, clinical and hospital
administrators and staff.
Stay current on
company products instructions for use (IFU), best practices and technical
troubleshooting, as well as relevant scientific clinical literature and new
appropriately respond to requests in a high-stress environment.
composure and problem solving focus during stressful interactions.
diagnostic dialogue with multiple internal and external business partners and
stakeholders, and formulate solutions based on dialogue and input gained during
for new BDS team members as requested.
the BDS team to develop strategies to support the goals of the company.
Respond daily to
requests by email and voicemail from customers, practitioners and partners.
include performing administrative work, including managing account
documentation, compliance training requirements, expense reporting, and Company
Fleet standards per Company guidelines.
communicating business related issues or opportunities to next management
ensuring personal and Company compliance with all Federal, State, local and
Company regulations, policies, and procedures.
weekly conference calls as required and provide updates as necessary to BDS
duties assigned as needed.
A minimum of a Bachelor’s degree and a minimum of
six (6) years of experience in a patient care or hospital environment is
A min of two (2) years professional experience
working in a clinical Interventional Cardiology (IC) or Electrophysiology
(EP) laboratory is required.
A valid Driver’s License is required.
Proven ability to
be an effective and timely communicator with co-workers and all levels of
patient care team is required.
Required to work
in a hospital laboratory setting, attending live patient cases, and wear
protective gear (e.g. lead aprons).
sitting for extended periods of time and may be required to lift up to 60 lbs.
This position will be field based. The ability to
travel related to this role is required. Must be willing and able to travel
up to 80% overnight locally, regionally, and nationally.
Self-starter who performs well with autonomy and
can be flexible in a dynamic work environment is preferred.
Problem solver who can think critically in high
pressure environments is preferred.
RN, BSN, Cardiovascular technician is preferred.
BE VITAL in your career, be seen for the
talent you bring to your work. Explore opportunities within the Johnson &
Johnson Family of Companies.
Johnson & Johnson Companies are
equal opportunity employers.
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Website : http://www.jnj.com
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