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Job Details

Computer Hardware Support Specialist

Company name
Connection Technology Center

Location
Victor, NY
1573 hit(s)   |  102 times apply

Profile

Computer Hardware Support Specialist must possess the ability to perform the following:

Responsibilities:

·       Support

  • Troubleshooting and resolving immediate hardware and software problems (Desktop Support, Printer Support, Software Support)
  • Identifying and cataloging bugs and other enhancement requests for custom in-house software.
  • Responsible to log support request and solution information in a database to further the development of a Trouble Ticket / Knowledge base support system.
  • Responsible to Research and implement solutions to common reoccurring IT support problems (non-custom software problems)
  • Working Knowledge of MS Office (Word, Outlook, Excel, PowerPoint), excellent trouble shooting skills.

·       Training of Employees

  • Responsible for providing knowledgeable / how-to / and best practice support for the corporate MRP system.
  • Training staff in appropriate use of IT resources (Hardware and Software)

·       System and Software Maintenance

  • Responsible for developing and following documented procedures for other routine IT Tasks.
  • Ability to install/upgrade, test, configure, troubleshoot and repair desktop operating systems including Windows XP and Windows 7 are required.

·       Content Auditing and Updates

  • Responsible for providing basic company website and newsletter content maintenance (Minimal HTML Required)

 

 Qualifications:   AS degree in a Computing Field or equivalent experience

Company info

Connection Technology Center

Company Profile
Our mission is to offer the widest variety of accelerometers and vibration analysis hardware products which are compatible with data collectors and online monitoring systems, as well as the tools for installation. Our products reflect the inputs of our customers and distributors around the country and around the world. Every CTC product is designed and tested to meet the real world demands of the plant environment. We pride ourselves on designing accelerometers and industrial products which reflect the inputs and needs of our customers. We believe that this philosophy has been the foundation of our success and will continue to be the source of our future growth.

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