Job Details

Customer Account Representative

Company name
Rent A Center

Clarksville, TN

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Customer Account Representative','!*!At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management. 

As a Customer Account Representative, you would be responsible for:

Maintain accurate records of customer account activity, to include current and past due accounts 

Review past due accounts and communicate in person and via phone with the customers to promote timely payments 

Collect customer payments on a timely basis and meet daily/weekly collection standards

Complete customer service calls in a timely manner as assigned 

Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise 

Deliver merchandise to customer homes in Company provided vehicle as assigned 

Install and set up merchandise, and instruct customers on proper use of merchandise 

Pick-up merchandise from customer homes as assigned 

Greet and assist customers on the sales floor 

Obtain new rental orders on the sales floor and over the phone 

Complete rental agreements as required 

Prospect for new business by telemarketing and distributing print materials 

Refurbish merchandise to like new condition 

Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials 

Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash

Our coworkers also enjoy a total rewards package that includes:

Industry-leading pay ranges for all positions

Sundays off

Paid sick/personal days

Paid vacation 

Employee discount plan

Great benefits with 401 (k) and company match

Must be at least 19 years of age

High school diploma or GED

Friendly with great communication skills

Bilingual English/Spanish preferred

Excellent customer service skills 

Valid state driver’s license and good driving record 

Must be able to lift and move (push/pull) heavy items and merchandise as needed 

Typically works 38-40 hours a week depending on business needs

 ','UNITED STATES-TENNESSEE-CLARKSVILLE','Customer Account Representative

Company info

Rent A Center
Website :

Company Profile
Rent-A-Center is the largest rent-to-own operator in the United States with an approximate 32% market share based on store count as of September 30, 2013. At June 30, 2013, Rent-A-Center operated approximately 3,142 company-owned stores nationwide, Canada, and in Mexico and Puerto Rico. At September 30, 2013, Rent-A-Center Franchising International, Inc., a wholly owned subsidiary of the Company, is a franchiser of 213 rent-to-own stores. Our stores generally offer high quality durable products such as major consumer electronics, appliances, computers, and furniture and accessories under flexible rental purchase agreements that typically allow the customer to obtain ownership of the merchandise at the conclusion of an agreed-upon rental period. These rental purchase agreements are designed to appeal to a wide variety of customers by allowing them to obtain merchandise that they might otherwise be unable to obtain due to insufficient cash resources or a lack of access to credit. These agreements also cater to customers who only have a temporary need, or who simply desire to rent rather than purchase the merchandise.

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