Job Details

Customer Care Representative

Company name
Rockwell Automation, Inc

Cleveland, OH

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Position Summary:

This position is the primary contact for all Rockwell Automation distributors, customers, and Rockwell Automation employees calling for assistance or direction. The agent utilizes knowledge of Rockwell Automation systems and policies/procedures to determine the nature of assistance needed and handles the call appropriately.

Responsibilities include, but are not limited to:

Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner.

Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests

Grow and nurture customer relationships on each and every interaction that result in measurable value

Must be able to prioritize multiple tasks and be responsible to follow-up accordingly.

Maintain acceptable performance standards, including effectiveness, efficiency and quality

Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience

Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up

Capture pertinent information and enter into the appropriate business system as described in SOPs. Adhere to data collection guidelines as outlined in SOPs

Proactive emphasis on completing end to end service experience

EOE, M/F/Disabled, Vet

Minimum Qualifications:

Minimum Qualifications:

Minimum of 2 plus years of client contact experience in the customer service field

High School Diploma or Equivalent required

Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Qualifications:

Bachelor's Degree preferred, plus 2 years post graduate work experience

SAP experience.

Negotiation skills in the successful resolution of customer issues.

Ability to work independently.

Experience with multi-tasking

Willingness to continuously learn and embrace change.

Ability to work effectively and cooperatively in teams and across functional groups.

Excellent communication and written skills

Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy.

Exceptional interpersonal and relationship building skills

Effective and accurate decision-making skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job. They are not intended to be an all-encompassing list of all responsibilities, duties and skills required of personnel so classified. Reasonable accommodations to essential functions of the job will be made if appropriate.

Requisition Number:


Business Group:

Global Sales & Marketing

Job Category:

Sales, Services, and Solutions

Relocation Eligible:


Position Type:

Full Time

No. of Positions:


Work State/City:

Mayfield Heights - Ohio

Company Overview:

Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.

You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth - and career opportunities.

As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.

EEO Statement:

Rockwell Automation is an Equal Opportunity/Affirmative Action employer.

If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at (see application details).

Download the EEO is the Law poster and the supplement for more information.


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Company info

Rockwell Automation, Inc
Website :

Company Profile
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley® and Rockwell Software® product brands are recognized for innovation and excellence.

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