Job Details

Customer Care Representative

Company name
Carrier Enterprise, LLC.

Location
Memphis, TN

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Profile

CE has entered an extremely exciting time of expansion and growth with our award winning B2B website. We are looking for a

great

customer care representative for our eCommerce team to wow customers. The customer care team handles customer's calls in addition to working with other departments to resolve issues and answer questions. In this fast paced role, you'll enjoy the satisfaction you experience when you exceed our customers' expectations.

You're a fit if you have…

2 years' experience within an eCommerce or call center environment OR a desire to learn quickly

A can-do attitude, a winning spirit and the desire to help others

Demonstrated proficiency with computers and technology

Excellent telephone and written communication skills

The ability to learn and adapt at a fast pace

The ability to maintain a positive attitude and work atmosphere at all times

Demonstrated problem solving, conflict resolution and decision-making skills

The ability to multi task and maintain a professional composure

A 4 year college degree in marketing, business or related field would be a plus

A Day in The life...

As a Customer Care Representative for our eCommerce department, you will...

Assist customers with placing their online orders, while including upselling procedures to achieve a truly great customer experience through real-time calls, emails and live chats

Troubleshoot and resolve customer inquiries regarding online orders, passwords, sign-on issues, and other online-related questions.

Support sales growth by educating customers on the products, programs and promotions being offered, and upselling.

Seek out new business opportunities making outbound calls to existing or new customers

Assist in the design and execution of marketing and sales strategies

Collaborate internally for continual process improvements

Carrier Enterprise sells and distributes Carrier, Bryant, Payne and Toshiba Heating, Ventilating and Air Conditioning equipment, parts and supplies.

CE is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Job Type: Full-time

Requirements

2 years of customer service or call center experience

Excellent communication and conversational skills

Excellent computer skills

4 year degree in marketing, business or related field preferred

Company info

Carrier Enterprise, LLC.
Website : http://www.carrierenterprise.com/

Company Profile
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

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