Job Details

Customer Service Representative

Company name
Xylem Inc.

Lubbock, TX

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Xylem (XYL) is a leading global water technology company committed to developing innovative and smart technology solutions to the world’s water and energy utility challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings. With its November 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions for water, gas and electric utilities. Headquartered in Rye Brook, New York with 2015 revenue of $3.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands. The Company’s nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.The Role: Xylem seeks to hire a Customer Service Representative to provide interface with external customers, sales and operations. Process basic, non-standard and complex orders and assist in developing a first class Customer Service Team. To provide “added value” through superior customer service in the entry and administration of complex orders while assisting the team effort in developing strong customer-supplier partnerships and supportive relationships with the field sales team.Essential Duties\/Principal Responsibilities: Accurate processing of standard and emergency orders for all products including accurate scheduling to meet customer requirements and operations capacity.Answer customer service calls and funnel accordingly by customer request to the appropriate department and\/or personnel in a professional and competent manner.Issue requisitions for purchase orders needed for buy out items for standard \/ non-standard products to fulfill customer orders Manage work in process order queue.Respond to internal customer requirements within agreed to timeframe.Process orders in a timely and error-free mannerOther duties as assigned Minimum Requirements: “Bachelor’s Degree in Computer Science and two years of relevant industry experience, or equivalent combination of education and experience.”Preferred: “Master’s Degree in Computer Science, 4-6 years’ experience in a manufacturing environment. Pump or controls industry highly preferred”

Company info

Xylem Inc.
Website :

Company Profile
Xylem. Derived from classical Greek, our name refers to the supporting tissues that help transport water and nutrients from a plant's roots to its leaves. To the people of Xylem, our name stands for our promise to live our values while solving our customers' most challenging water problems, and to set industry standards for fluid technology applications and water solutions.​​​​​​​​​​​​​​

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