Job Details

Customer Service Representative

Company name
The Travelers Indemnity Company.

Location
Glens Falls, NY

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Company Information

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary

Under direct supervision, builds and maintains effective relationships primarily with customers, handling a high volume of inbound calls. As a trainee, provides telephonic customer service at a level consistent with Travelers' Business Center quality and productivity goals. Assists customers and agents with quotes, policy inquiries and changes, billing questions and technical support. This job does not manage others.

Primary Job Duties & Responsibilities

Based on customer situation, provide policy options such as additional deductible, basic coverages and discounts. Responds to customers/agents requests for quotes or changes to existing policies. Reviews cancellations and reinstatements and makes appropriate decisions to resolve with guidance. Resolves service-related complaints and complex calls with guidance from others on more complex calls. Assist customers with simple intent calls. Acts as online billing systems and agency portal website expert to provide proactive agency and customer support. Identifies new business opportunities driven by customer/agent request where appropriate, which includes both coverage and product. New business requests will be transferred as appropriate. Ensures current and complete documentation of account notes. Other duties as assigned

Minimum Qualifications

High school diploma or GED. Previous customer service experience.

Education, Work Experience & Knowledge

Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred

Education, Work Experience & Knowledge

Some college preferred. Prior insurance and/or call center experience a plus. Resident Property and Casualty or Personal Lines Insurance License preferred. Previous customer service experience preferred.

Job Specific & Technical Skills & Competencies

navigation experience. Customer service: Must be able to meet quality and customer experience expectations. Ability to diffuse and assist irate callers. Communication skills: Exceptional oral and written communication, keyboard, and system navigation skills. Problem solving and decision making: Good decision making skills to handle requests, resolve issues and develop risk based on company guidelines. Seeks assistance on non-routine matters.

Environmental/Work Schedules/Other

Hours 9:00am to 6:00pm

Some Weekend work hours (Occasionally) Holiday work hours Occasionally (Federal and religious)

Salary is $33,000/year top performers can earn a bonus of up to $12,000/year!

Preferred Qualifications

Pay premium offered for those who meet bilingual (Spanish/English) fluency.

Physical Requirements

Operates standard office equipment (Continuously) Sitting (can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)

Licensing or Certificates

Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer.

Apply for this job at http://travelersindex.contacthr.com/57625409

View More The Travelers Companies, Inc. Jobs

Company info

The Travelers Indemnity Company.
Website : https://www.travelers.com

Company Profile
In an uncertain world, Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of our customers, and anticipating their needs for the future. There is no stronger testament to our dedication to protecting customers from loss than our continued innovation and ability to transform our industry.

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