Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
The Dell Technology Designated Support Engineer provides personalized, in-depth technical support and proactive planning to a designated customer. The Designated Support Engineer is the customer's central point of contact for problem management, service call resolution, proactive support, and troubleshooting as it relates to the assigned Dell Technology product/s . The Engineer combines technical skills with strong problem solving, communication, business, and management skills to address and resolve a diverse range of complex problems.
Responsibilities Critical Technical Knowledge: Depending on the customer's Dell Technology product suite being supported, the Designated Support Engineer will have an architectural understanding of the customer's storage environment.
This may include product components from the sof. In addition to their own advanced technical expertise, they have direct linkage into other key Dell Technology organizations necessary for fast problem escalation, expedited resolution status, and to prioritize product defects and issues.
Must have extensive industry related experience and understand the market and business trends of Dell Technology in order to identify and anticipate problems.
Demonstrates superior analytical and problem solving skills while managing critical and complex issues in high-pressure environments. Technical Expertise in two or more Dell Technology product suite areas.
The Designated Support Engineer is the central point of contact for product related issues and manages the customer relationship from a technical support perspective.
Provides proactive technical support and clearly communicates procedural and status updates in complex and often critical customer environments.
The Designated Support Engineer may be designated to provide support to the customer remotely or on an exclusive basis at the customer site.
Understands the customer's technical environment through regular communication and business reviews.
Develops support plans that recognize the customer's priorities, challenges, initiatives, and potential areas for improvement.
Regularly reviews and provides guidance on upcoming product line features with customer.
Provides regular status reports and outlines upgrade plans jointly with customer.
Using independent judgment and technical expertise, they identify, document, and report issues with design, reliability, and maintenance issues.
Works closely with engineering, product management, and other key internal organizations to drive innovation and performance around product requirements, enhancements, process improvements, and industry best practices.
Work on call one week every 8 weeks
Skills Strong Knowledge in Vplex Storage Solutions
VMWare Experience (Vsphere,Vcenter,ESX, or VOrchestrator)
VCP Certification Preferred
Experience with Fibre Channel
Strong Experience with SAN Technology
Ability to work on call 1 week every 8 weeks
Ability to influence others to achieve results.
Possesses strong product/technology/industry knowledge.
Ability to work in a high-pressure environment.
Understanding of Dell Technology's products and their value added to the customer.
Education and Experience Typically requires 8 years of related experience in a professional role with a Bachelor's degree; or 6 years with a Master's degree; or 3 years with a PhD; or equivalent experience
When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Job ID 189179BR
Website : http://www.dell.com
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. Dell's name rings from the desktop to the data center. The world's #3 supplier of PCs (behind #1 Lenovo and #2 HP) Dell provides a broad range of technology products for the consumer, education, enterprise, and government sectors. In addition to its line of desktop and notebook PCs, Dell offers network servers, data storage systems, printers, Ethernet switches, and peripherals, such as displays and projectors. It also markets third-party software and hardware. The company's growing services unit provides asset recovery, financing, infrastructure consulting, support, systems integration, and training, as well as hosted IT services. Dell was taken private in 2013 in a deal valued at nearly $25 billion.