Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 100 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.
This position is responsible for performing machinery diagnostics, repairs, maintenance, and pre-delivery work on equipment for customers, internal units and warranty at high level of quality and efficiency. These activities may take place in the shop, or in the field. The service technician is responsible to be familiar with all the products sold by the dealership, and must be able to perform assigned work profitably, in a safe and professional manner.
Perform diagnosis, repair, and reconditions of machine systems and components.
Complete thorough documentation on all reports and forms required with work assignments
Communicate machinery problems and resolutions to supervisor and customers
Utilize computer programs to effectively complete assignments
Seek and participate in appropriate training opportunities, local and off-site
Follow all safety rules and regulations in performing work duties
Maintain technical and product knowledge
Completion of competency assessments as required
Analyze customer complaints, by identifying the facts
Identify customer service opportunities and implement solutions
Perform other duties as assigned by direct supervisor in a professional and efficient manner
Up sell jobs during the repair process
Present a positive and professional image of Titan Machinery in the presence of customers and community
2 or more years of related work experience
Must have own tools or ability to acquire them
Excellent mechanical aptitude
Able to provide quality work and think logically
Excellent verbal and written communication skills, along with a high level of computer literacy
Demonstrated strong organization, decision making, and problem solving skills
Demonstrated ability to prioritize work and meet deadlines efficiently and cost effectively
Keen attention to detail and a high level of initiative and ability to work independently
Demonstrated strong decision making and problem solving skills
Safety-minded work habits
Ability to travel to customer locations, other Titan locations, and/or to offsite training facilities as needed based upon business needs.
Must be able to regularly and reliably attend work, according to the schedule established at store management discretion.
Ability to perform in a fast-paced, stressful work environment
Ability to handle and resolve frequent interpersonal conflict
Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
Exemplifies Titan Machinery's Core Values
Associate’s Degree in a related field
Class A Commercial Driver’s License
What Titan Machinery Can Offer you:
• Health, Vision, and Dental
• HSA (Health Savings Account) FSA (Flexible Spending Account)
• Life and Disability Insurance
• (PTO) Paid Time Off
• Paid Holidays
• EAP (Employee Assistance Program)
• Uniform Cost Sharing
• Tuition Assistance
• Tool/Equipment Allowance for Service Technicians
• Working for an equipment dealership that provides best-in-class service
Post End Date: 9/20/2017
External Company Name: Titan Machinery, Inc
External Company URL: http://www.titanmachinery.com
Our mission is to be Equipment Experts, providing best in class solutions for our customers and suppliers.