Wyndham Hotels & Resorts, LLC
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a Director of Revenue Management to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort. This position is responsible identifying and maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group. One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year.
Fundamental Requirements Able to sell strategic decisions to gain optimal business mix.
Establish and communicate sales strategy for day, week, month and rolling 12 months.
Make Yield Management decisions and update CRS/GDS/PMS inventory directly through the systems.
Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Wyndham Business Review (WBR) morning meeting.
Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc. Discuss making any changes necessary to system after WBR.
Monitor the status of the hotel throughout the day. Adjust any inventory controls that need to be modified through CRS/GDS/PMS and communicate to the strategy team. This must occur at a minimum of twice a day with more frequent monitoring for high demand/revenue time frames.
Complete any rate changes through CRS/GDS, as necessary.
Work with the strategy team to forecast accurately as well as projecting future transient demand.
Work with the strategy team in analyzing actual performance vs. potential to identify future revenue opportunities.
Analyze the following CRS Reports: CRO Productivity, Company and Travel Agency Production, City and State Production. If necessary, complete action plans for the property to follow to create additional production/revenue.
Analyze the Star Report. For hotels that have a 3-month Revenue Market share decline, provide written update to the Regional Director of Revenue Management in preparation for the Revenue Meeting.
General Requirements Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Education & Experience:
At least 5 years of progressive experience in a hotel or a related field required; or a 4-year college degree and at least 1 year of related experience. Previous supervisory responsibility preferred. High school diploma required. Must be proficient in Windows, Company approved spreadsheets and word processing. Understanding of general hotel operations and the philosophy of yield management required.
Wyndham Hotels & Resorts, LLC
Website : http://www.wyndham.com
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.