Will provide high quality, customer focused, distributed computing services, including problem resolution, service requests
and installation services and help desk support; providing the solutions and be known for its partnerships, flexibility,
commitment and integrity.
Provides distributed desktop support, help desk support, desktop and infrastructure maintenance, installation services,
and problem resolution. (*)
Acts as the point of escalation for Level 1 and 2 for customers, team members, and management to ensure optimum
service quality through ongoing management and continuous improvement initiatives. (*)
Facilitates communication amongst customers, team members and other AIS areas. (*)
May manage administrative processes (asset management, De-acquisition, change/service requests, and problem
Installs Computer Equipment (Lease Replacements/New Hires, etc.).
Handles incoming SPOC phone calls as needed.
Provides support and test IT technology and provide feedback to appropriate AIS units.
Participates in research on non standard product solutions to meet customer needs.
Develops and mentors new team members.
Ensures customer business needs are met while adhering to corporate standards and meeting service level
Participates in Corporate Real-estate Project initiatives (Office Closures/Restacks/Consolidations).
May participate in major Project Initiatives (Application Rollouts/Desktop Refresh, etc.).
Develops and keep current on new technology and its benefit to the company direction.
Must be able to lift minimum of 50 lbs. (*)
Position will periodically require 7x24 on call availability, and approximately 10-20% travel including support of off-site
meetings, and travel to remote office locations.
1-3 years PC desktop equipment and associated software, and/or LAN certified Network administration and/or equivalent experience.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Information Technology/Desktop support/1-3 Years
General Business/Maximizing Work Practices/FOUNDATION
General Business/Communicating for Impact/ADVANCED
Leadership/Collaborating for Results/FOUNDATION
Leadership/Driving a Culture of Compliance/FOUNDATION
Leadership/Fostering a Global Perspective/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here
to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Website : http://www.aetna.com
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The companys customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.