Event Services Labor Coordinator - Kansas City Chiefs

Profile

Position Profile
: Event Services Labor Coordinator
Department
: Event Operations
Reports to
: Manager of Event Services
Job Summary
: The Event Services Labor Coordinator will be the primary contact and scheduler for all Stadium Operations hourly staff. The Labor Coordinator will track labor expenses relating to events and insure that credits are issued to all labor departments. Other duties will include assisting the Event Services Manager with Training, Hiring, Intern Selection and Evaluation. Work with both the Event Services Manager and the Event Managers to create staffing templates for Corporate Events and the Tour Program. Will be responsible for the Event Operations Intern Program working with Human Resources to schedule interviews and assign projects throughout the Semester. Responsibilities and role on Game Days are still being discussed.
ESSENTIAL ACCOUNTABILITIES:
1. Primary contact for all Stadium Operations hourly staff.
2. Create and manage employee schedules and work with department managers to process payroll.
3. Assist the Event Services Manager in selecting, hiring and training new employees.
4. Work closely with Human Resources to hire candidates and properly maintain paperwork.
5. Coordinate recruiting activities as required by the Event Operations Dept.
6. Create staffing templates and reconcile labor for all Corporate Events.
7. Schedule, provide direction, and other feedback to Corporate Event Support Staff and Tour Guides.
8. Coordinate recruiting activities as required by the Event Operations Dept.
9. Assist other departments as requested in utilizing part-time Guest Services Representatives.
10. Provide public access to the facility as appropriate. This may include scheduled group tours, limited viewing of the facility to individual guests, and assisting in industry related tours as needed.
11. Partner with Production to provide updates on the Arrowhead Stadium tour page on facility website.
12. Assist in managing Labor and Tour budgets.
13. Assist department managers with employee performance evaluations.
14. Assist Event Operations Department in service related issues.
15. Attend and participate in related meetings.
COMPETENCIES:
1. Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
2. Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully. Must be able to develop solutions quickly and effectively.
3. Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognizes training opportunities for staff.
4. Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Demonstrates group presentation skills and participates in meetings.
5. Written Communications- Writes clearly and informatively.
6. Innovation-Displays original thinking and creativity. Meets challenges with resourcefulness.
7. Judgment-Displays willingness to make decisions and exhibits sound and accurate judgment. Includes appropriate people in decision making process.
8. Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.
PHYSICAL REQUIREMENTS:
1. Light office duties and activities.
2. Long periods of standing and walking
MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS)
• One to three (1-3) years of increasingly responsible experience in a stadium, arena, convention center or public assembly facility setting.
• Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field.
• Flexibility in work schedule. Ability to work days or nights, weekends and holidays on a consistent basis.
• Strong computer skills including Microsoft Office applications, word processing, spreadsheets, database, presentation and Internet software.
• Must be proficient in ABI Mastermind database.
• Demonstrate strong customer service skills.
• Experience with budget preparation and control.
NO PHONE CALLS PLEASE
Note:
When you apply for this job online, you will be required to answer the following questions:
1. Yes/No: Do you have at least 1-3 years experience in stadium, arena, convention center or public assembly facility setting?
2. Yes/No: Do you have strong computer skills, including Microsoft Office applications, word processing, spreadsheets, database, presentation and Internet software?
3. Yes/No: Are you proficient in ABI Mastermind database?
4. Yes/No: Do you have experience with budget preparation and control?

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