Job Details

Exchange Support Specialist

Company name
Best Buy

Richfield, MN

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Geek Squad


Geek Squad and Best Buy employees are surrounded by the latest technology, passionate co-workers and an environment focused on professional and personal empowerment and growth. We believe the success of our company depends on the employees passion for learning, technology and people.

We offer more than just a paycheck and vast rewards and amenities. Agents and Agent Defenders are immersed in a unique culture of individuality, diversity, discovery, teamwork, technology and fun. This exciting and energetic work environment enables employees to bring their whole selves to work. Creativity and innovation is encouraged in every corner of campus.

What you will do:

Ensure proper guidelines are followed during the Geek Squad Protection (GSP) product exchanges

Work with customers to make sure they are taken care of during the GSP fulfillment process

Answer customer questions regarding terms and conditions of the program

Work within the Best Buy Systems

The impact you will have:

Deliver an exceptional customer experience

Provide excellent communication to our customers on the Terms and Conditions of Best Buys Service Plan

Ability to solve issues and problems for the customer and company

Why should you consider this opportunity?

Be a part of a new capability that will affect the bottom line of Best Buy

Ability to create win/win outcomes

If you thrive in change, this is an amazing growth opportunity for you

How we take care of our employees:

In addition to offering a challenging and fulfilling opportunity, we offer full benefits including 23 days of PTO (that is 4 weeks!), and a generous employee discount. Our campus has many amazing amenities, including: full cafeteria, fitness center, onsite discounted daycare, not 1 but 2 Caribous, US Bank, dry-cleaning service, company store, Farmers Market ONSITE during the summer, and free covered parking.

Education Level Required:

High School Diploma or Equivalent


Minimum 2 years Services or Retail experience

Two or more years experience providing superior customer service in fast paced environment

Basic knowledge of Service or Exchange Plans

Intermediate to Advanced Microsoft Office and Excel experience

Call Center Experience Preferred

Company info

Best Buy
Website :

Company Profile
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. is among the top ten retail websites in the United States and we have the number one customer loyalty program of its kind. There are more than 1 billion visitors to our website and 600 million visits to our U.S. stores each year. Our Blue Shirts sales associates and Geek Squad Agents are committed to delivering on our Customer Promise:

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