Field Service Engineer
Danaher Company Description
At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link : Link of YouTube video
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.
If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.
I. GENERAL SUMMARY & OVERALL CHALLENGES
The Field Service Engineer installs, repairs, maintains, calibrates and cleans instruments. The FSE troubleshoots and diagnoses product problems in a timely manner, continues positive customer relationships and develops partnerships with Sales to aid in uncovering additional selling opportunities.
The FSE is an external representative of Radiometer and must convey a sense of expertise in Radiometer products, services and capabilities and serve as a key educator to our customer business accounts.
KEY RESPONSIBILITIES * Install, repair, calibrate, clean and test instruments. * Follows logical troubleshooting procedures and diagnoses problems in a timely matter. * Manages positive customer relationships * Conduct professional behavior with team and customers. * Follows expense guidelines and Danaher compliance policies * Develops strong partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts. * Reviews solutions with customers; discusses needs and ensures a safe operation situation. * Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle. * Compliance with all regulatory and company required documentation and service work orders. * Performs on-call duties to cover weekends and overnights * Cross covers other regions as necessary * Markets and sells service to Radiometer customers * Attend and participate in Sales Presentations within own region
Radiometer is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
I. REQUIREMENTS FOR THIS POSITION
a) Position Specific Competencies / Experience * One year Field Service Engineer or related experience – prefer medical field * Proficient with basic Radiance HIS/LIS installation and troubleshooting * Proficient with analyzer network/connectivity setup and support directly to LIS/HIS systems.
b) Education * AS – Electronic Technology Diploma and/or Military experience in electronics
c) Language * Primary language English
d) IT * CompTIA A certification preferred * Basic Networking or IT system upgrades / troubleshooting experience
e) Travel (required estimated % of time) * Up to 50% travel overnight
f) Other * Ability to properly escalate to a senior service level * Effective in making appropriate service decisions within deadlines * On Call required on an alternating schedule * Ability to lift or maneuver 40 lbs. * EOE m/f/v/h
II. PERSONAL TRAIT PROFILE
Must be self motivating with a positive outlook and focused on quality work. Plan day in an organized manner and pays attention to details and accuracy.
Excellent written and verbal interpersonal and communication skills.
Effectively manages unexpected situations.
Ability to collect information, identify and diagnose problems.
Ability to work independently
III. KEY RELATIONSSHIPS
Must be comfortable communicating with upper management and internal departments.
Must be able to interface with customers in problem solving instrumentation problems.
Able to communicate to customers resolutions of problems
IV. WHY IS THIS POSITION AN ATTRACTIVE OPPORTUNITY?
This position provides the opportunity to develop personal and professional skills dealing with customer satisfaction and instrument repairs.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
North America-North America-United States-GA-Atlanta
Danaher Corporation Jobs
Website : http://www.danaher.com
Microscopes that let researchers see life at 100 nanometers in three dimensions. Dental diagnostics that spot decay as it forms, enabling painless, noninvasive treatments. Disinfection technologies that help ensure safe drinking water at the rate of billions of gallons of water a day. Transaction systems that bring new levels of speed and security to consumers. Network analyzers that link seamlessly with sophisticated software to maximize uptime. Danaher products span some of the most demanding applications in the world, creating new possibilities not only for those who use them, but for millions more who never give them a moment’s thought. In every case, they’re delivering benefits that matter to markets that are eager for innovation. And we are doing it through a customer-centric approach that unites our businesses and has made them global leaders.