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Job Details

Field Service Technician New York City

Company name
Lexmark International, Inc.

Location
, NY

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Profile

Working in assigned New York City walking territory. Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

Installs, operates, maintains, repairs and modifies Lexmark equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinated product solution. Assesses product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Covers geographic territory providing customer break/fix repair.

RESPONSIBILITIES:

Respond to dispatched service calls in assigned territory within Customer SLA commitments

Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

Effectively schedule calls to manage SLA requirements across assigned activities

Some work outside New York City to support NE territories

Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure

Assist customer with any reported issues or questions on Lexmark product(s) or offerings

Train Customer on appropriate usage of Lexmark product & features

Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.

Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking

Manage local part inventory and ensure accurate tracking of inventory levels and transactions.

Present a positive image through proper attire, communication skills and personal grooming.

Overtime and On-call rotating shift for evening and weekend service coverage is required.

ADDITIONAL RESPONSIBILITIES:

Assumes other special activities, responsibilities, and special projects from time to time as directed.

EXPERIENCE AND SKILLS

3-5 years in field service or customer support

Strong electro-mechanical aptitude

2-5 years experience in servicing printers, hard copy devices, or imaging products

Excellent driving record

Valid drivers license

Sound administrative & computer skills

Ability to properly lift 60 pounds or less frequently

PERSONAL CHARACTERISTICS:

Excellent communication skills, written and verbal.

Customer service orientation

Positive attitude

Ability to learn quickly

EDUCATION:

High school diploma or GED

Company info

Lexmark International, Inc.
Website : http://www.lexmark.com

Company Profile
Lexmark has a long history of research and development focused on connecting unstructured print and digital information across your enterprise with the processes, applications and people that need it most.

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