Job Details

Field Technician Installer

Company name
Insperity

Location
Queens, NY

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Profile

MasTec Advanced Technologies, a division of MasTec, Inc. - as seen on “Undercover Boss,” is one of the country's largest providers of installation services. The Security and Home Automation Team at MasTec Advanced Technologies installs home security and automation systems.

What do Field Technicians do?

Our home Automation Pros (Field Technicians) are responsible for designing, installing, upgrading and repairing home security systems along with other home automation devices. Field Technicians use communication, technical knowledge, problem solving, and sales skills to deliver the highest level of customer service.

At MasTec, our most successful techs have these four things in common:

Customer service-driven:

They are friendly, approachable and comfortable meeting new people and can talk to just about anyone

They have solid communication skills

They are “likeable experts” who deliver a good service experience for customers

They are able to ask questions and deliver solutions based on the customer’s answers

They are comfortable selling additional products and services to a customer

They won’t leave a customer’s house until they’ve fully educated the customer on their system.

Tech-savvy:

They have the know-how and persistence to troubleshoot technical system issues

They like to learn new technologies

They’ll ensure a quality connection

They know their way around a smart phone

Are comfortable working with customer’s Wi-Fi network and Z Wave devices

They stay up to date on the newest technology

Self-motivated:

They have an entrepreneurial mindset and enjoy having control over their rate of pay

They represent our client and MasTec with integrity, professionalism and friendly service

They’re at their best when working independently with little supervision.

They take advantage of multiple resources to find solutions when they run into problems

They are hands-on:

Works in a safety conscious manner; ensuring they get home safely each day

They enjoy the variety of assignments from site surveys to equipment installation to troubleshooting

Must be willing to work with ladders and power tools.

They are good at planning, managing and reconciling the inventory that has been assigned to them

What’s in it for you?

Paid Training

Competitive wages

High-quality tools to get you started

Uniform, van and gas card

Full medical, dental and vision benefits

401(k) with a company match that’s 100% vested (that’s free money)

Paid time off

Highly independent work environment and uncapped income potential

80% of our Managers started as Techs

Essential Responsibilities

(a.k.a. A day in the life of a MasTec Field Technician)

Responsible for working safely

Prepare for installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers by pre-calling customers to verify appointments

Manage inventory

Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.

Establish security systems by installing equipment, programming and calibrating equipment while adhering to codes, regulations and standards.

Conducts customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impacts.

Ensure that “World Class” customer service is provided to promote superior customer satisfaction by actively participating in individual and team efforts to support customer satisfaction.

Does this sound like you?

If so, we invite you to apply to MasTec today. Here, we work hard to set you up for success. Come join a leader in the industry today!

MasTec Advanced Technologies is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Company info

Insperity
Website : http://www.insperity.com

Company Profile
Insperity, a trusted advisor to America’s best businesses for more than 27 years, provides an array of human resources and business solutions designed to help improve business performance. Insperity™ Business Performance Advisors offer the most comprehensive suite of products and services available in the marketplace. Insperity delivers administrative relief, better benefits, reduced liabilities and a systematic way to improve productivity through its premier Workforce Optimization™ solution. Additional company offerings include Human Capital Management, Payroll Services, Time and Attendance, Performance Management, Organizational Planning, Recruiting Services, Employment Screening, Financial Services, Expense Management, Retirement Services and Insurance Services.

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