Fraud Business Analyst','170022946','!*!
Join our Payments Services division which is the fastest growing area at U.S. Bank, contributing 30% of total revenues to the bank. This exciting Fraud Analyst role is within Corporate Payment Systems. (CPS) CPS offers electronic payment solutions to large and mid-sized corporations, state and federal governments and other public entities. As the largest and most experienced provider of payment solutions, we bring commercial cards (Corporate Travel Card, Purchasing Card, OneCard and ePayables solutions) as well as other innovative services such as Freight Payment, Fuel Finance, Voyager Fleet Card, Multi Service Aviation and Payment Plus to our clients. To learn more about Corporate Payment Systems, visit: usbpayment.com.
In this role you are tasked with:
Resolve fraud related issues as reported by internal/external clients by working with appropriate groups i.e. case processing, detection. Research and respond to client related fraud requests:
Fraud related concerns related to cardholder decline issues
Liaison to our clients and internal groups with fraud servicing groups
Analyze confirmed fraud cases to identify common points of purchase and compromised cards for mass compromise reissues
Work with clients and internal groups on fraud mitigation best practices
Identify fraud related process gaps and work with the appropriate groups to update SOPs to create efficiency and improve customer experience
Identify additional tools/system updates that are needed to improve fraud practices, submit project requests as appropriate, and work with Product to get them prioritized and in production
Complete client related fraud analysis upon request
Responsible for Client education, as well as provide information and education to internal groups related to fraud processes and trends ','!*!
Basic Qualifications- Bachelor's degree, or equivalent work experience- 10 or more years of experience in operations/technology project management activities
Preferred Skills/Experience - Superior knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit- Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders- Ability to manage multiple tasks/projects and deadlines simultaneously with limited supervision- Ability to work as a team leader- Excellent verbal and written presentation and communication skills- Excellent computer skills, especially Microsoft Office applications','Business Ops Analysis','Kansas-KS-Overland Park','','1st - Daytime','','','','40','40','Fraud Business Analyst
Website : http://www.usbank.com
U.S. Bancorp is a diversified financial services company with headquarters in Minneapolis, Minnesota. We offer a comprehensive range of financial products and services to meet the needs of individuals, businesses, institutions and government entities.