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Job Details

Front Desk Patient Scheduler

Company name
Metro Dentalcare

Creve Coeur, MO

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Job Description

A highly skilled individual with relative PSR experience that is often assigned to a doctor / hygiene team and is responsible for scheduling, co-payments, treatment plan presentation, financial arrangements, working schedules to meet production goals and reports on production goals (high level admin team member).

Responsibilities include:

Answer incoming calls using proper telephone etiquette

Greet and check in patients in professional and friendly manner

Respond to telephone inquiries from potential patients.

Able to oversee patient appointments and scheduling of all staff doctors

Schedule, reschedule and confirm new patient appointments.

Promote care and appointment opportunities to patients seeking care

Maintain flexibility regarding scheduling changes, communicating changes to patients, and staff.

Flexibility to support change, with varying schedules as necessary

Work to maintain full schedules and maintain office schedule flow

Collect co-payments and verify insurance coverage as appropriate

Prepare new patient charts accurately

Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

Collect past due balances on date of service.

Present financial policies and arrangements accurately to patients.

Facilitate effective patient flow using the proper callback system.

Self-motivated with the ability to exceed patient expectations

Excellent organizational skills to effectively handle multiple task,

Possess excellent interpersonal communication skills.

Able to demonstrate basic understanding of dental treatments/contracts/financial terms

Credit counseling and able to establish collection protocol

Able to over see dental office expenditures/budgeting and profit margins

As necessary collect and post payments and record receipts

Act in a professional manner.

Required Skills

Candidates will have a minimum of two years experience in a dental office with scheduling and verifying insurance

High School Diploma or equivalent.

Strong computer skills and telephone skills

Demonstrate knowledge of effective scheduling

Comply with protocols and standards

Demonstrate and promote superior customer service skills

Ability to multi-task

Exercise basic knowledge of dental terminology

Job Location

Creve Coeur, Missouri, United States

Position Type


Company info

Metro Dentalcare
Website :

Company Profile
Metro Dentalcare offers convenience for your life with more than 39 offices throughout the Minneapolis and St. Paul metro area offering flexible hours including early morning, evening and Saturday appointments. Whether you work or live in Elk River or Eagan, Shakopee or Stillwater, or anywhere in between, Metro Dentalcare has a location near you.

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