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Head of Internal Communications, Google Technical Services

Company name
Google, Inc.

Location
Mountain View, CA

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Head of Internal Communications, Google Technical Services
in
Mountain View
California
94039
As a member of the Internal Communications team, you will be part of a small team which produces employee communications and events for Google executives. You will work with members of your internal client team on communications initiatives, projects and programs. You will support the work of the team to create strategic communications campaigns, come up with innovative ways to engage employees that are in tune with Google's culture, write communications, business update presentations and talking points. You will also collaborate with internal partners as needed across functions (PR, Policy, Legal, HR, Operations, etc.) and geographies.
This central team supports internal communications, employee engagement and community building for the Google Technical Services organization. Our customers ― Google Technical Services Googlers ― are a diverse group given how many different functions and customers the Google Technical Services organization serves. We're also a large, global team. The communications team, in partnership with senior leadership and cross-functional partners, informs, connects and inspires the organization to keep doing amazing things for Google, our Googlers, and our customers.
As the Head of the Global Communications team in Google Technical Services, you will take the lead role in articulating the culture, brand and value proposition of an already large and growing organization within Google. You’ll be a steward of our organization culture; you’ll bring together diverse perspectives across teams and regions to champion and create opportunities for cross-organization connections that bust silos, build communities and foster “One Google Technical Services.” You’ll support the team in leading, designing, and executing uplifting, enlightening events that transform teams and bring their work and impact to life. Your role will require close collaboration with the VP leading Google Technical Services, the senior leadership team, other communication leads, and our key partners in People Operations.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.
Responsibilities
Distill the breadth of what Google Technical Services does into a crisp and compelling brand and vision
Deliver and execute on an organization-wide communications strategy, tied closely to both the organization's culture and business objectives
Represent Google Technical Services culture and communications as a member the organization's leadership team
Amplify the voice of Google Technical Services’ VP and the organization itself through internal and cross-Google communications
Manage and motivate a talented team of communications and employee engagement managers, and visual designers
Qualifications
Minimum qualifications:
BA/BS degree in Journalism, English Studies, Business Management or related field, or equivalent practical experience
12 years of relevant Communications experience
4 years of experience leading and managing a team
Preferred qualifications:
4 years of experience in high impact communications execution, including leading the communications program of a large organization
Change management experience in complex, fast changing organizations
Flair for creative communications including branding, content creation, events
Content creation and multimedia delivery capabilities
Ability to drive consensus across a diverse set of stakeholders, including senior leadership. Ability to train others in communications style and content
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
To all recruitment agencies:
Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

Company info

Google, Inc.
Website : https://www.google.com/about/company/

Company Profile
Google Inc., a technology company, builds products and provides services to organize the information. The company offers Google Search, which provides information online; Knowledge Graph that allows to search for things, people, or places, as well as builds systems that recognize speech and understand natural language; Google Now, which provides information to users when they need it; and Product Listing Ads that offer product image, price, and merchant information. It also provides AdWords, an auction-based advertising program; AdSense, which enables Websites that are part of the Google Network to deliver ads; Google Display, a display advertising network; DoubleClick Ad Exchange, a marketplace for the trading display ad space; and YouTube that offers video, interactive, and other ad formats. In addition, the company offers Android, an open source mobile software platform; hardware products, including Chromebook, Chrome, Chromecast, and Nexus devices; Google+ to share things online with people; Google Play, a cloud-based digital entertainment store for apps, music, books, and movies; Google Drive, a place for users to create, share, collaborate, and keep their stuff; and Google Wallet, a virtual wallet for in-store contactless payments. Further, it provides Google Apps, which include Gmail, Calendar, and Google Sites that are built for people to work anywhere, anytime, on any device without loss of security or control; Google Maps Application Programming Interface; and Google Earth Enterprise, a software solution for imagery and data visualization. Additionally, the company offers Google App Engine, a platform as a service offering; Google Cloud Storage; Google BigQuery for real time analytics; Google Cloud SQL for structured query language; and Google Compute Engine, an infrastructure as a service platform. It also offers mobile wireless devices, and related products and services. Google Inc. was founded in 1998 and is headquartered in Mountain View, California.