Help Desk Engineer

Profile

About IPsoft:
IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration. The company’s mission is to power the world with expert systems.
IPsoft leverages advanced autonomics that remediate, on average, more than 56 percent of IT Operations tasks including: event management, incident management, change management, request fulfillment and standard operating procedures. We globally support a wide range of enterprise customers, service providers and telecommunications companies. IPsoft’s autonomic technologies enable clients to realize lowered costs, reduced human errors and enhanced service levels.
Headquartered in New York City, IPsoft has operations in 10 countries across North America, Europe and Asia. IPsoft aims to be a true partner helping businesses achieve better outcomes.
Responsibilities
• Provide support for end users in Windows XP and Windows 7 in domain environments.
• Handle and resolve end user issues via telephone, incoming tickets and onsite support. Responsibilities include break/fix, solving desktop problems, new build outs and escalation of level 2 calls, MACD work in AD, BES administration, mobile phone support, proprietary software support, VPN connectivity troubleshooting, group policy modification and troubleshooting, SMTP and NDR based troubleshooting, utilizing remote tools to facilitate efficient resolution of issues, knowledge of scripting to help automate processes.
• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. They must be able to ask questions to determine the scope of what they are troubleshooting.
• Provide technical support via tickets and over the phone for laptops/desktops. Mobile phones and virtual environments. Troubleshoot software and network based products and services via phone, email and in person to users in Microsoft Windows 98/NT/2000/XP/2003/2008/Windows 7 environments.
• Perform software and basic network troubleshooting, diagnostics, installation and resolution.
• Efficiently and concisely document customer calls/email support inquiries and resolution into the ticketing portal.
• Test and report errors in company internal systems and tracking tools.
Benefits
• Competitive Base Salary
• Monthly Bonus Plan
• Medical Insurance, Dental Insurance, and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• 401(K) Plan
• Flexible Spending Accounts; Health Care, Dependent Care, Transportation
• Paid Time Off
Apply Today:
Visit ****to apply and learn more about IPsoft or send resume and cover letter to ****
Ken Martin
IPsoft
17 State St
14th Floor
New York, NY 10004
****
Alt. ****
Web: ****

Company info

Sign Up Now - EmploymentCrossing.com