Job Details

Help Desk Specialist

Company name
Booz Allen Hamilton Inc.

Washington, DC

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Job Number: R0013457Booz Allen Hamilton has been at the forefront of strategy and technology for more than 100 years Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits across the globe. Booz Allen partners with public and private sector clients to solve their most difficult challenges through a combination of consulting, analytics, mission operations, technology, systems delivery, cybersecurity, engineering and innovation expertise.Help Desk SpecialistKey Role:Join a dynamic team providing IT help desk customer service for a DoD client supporting a critical program. Provide Tier I incident management through established Help Desk Standard Operating Procedures (SOPs). Serve as the first point of contact for customers seeking technical assistance over the phone, via e–mail, or in person to open REMEDY tickets and initiate the repair response process. Gain knowledge and expertise from experienced administrators and technicians to bolster your career through support to a variety of systems engineering, maintenance, and information systems for a National Capital Region client. Work under general supervision to provide first tier support to engage end users for desktop, server, software, applications, and hardware fix actions while monitoring the performance of classified and unclassified LANs. Learn system administration to create and maintain user accounts and develop, maintain, and review spreadsheets and schematics to support configuration management and logistics processes. This position will require performing shift work at a 24x7x365 operations center.\\rBasic Qualifications:-1 years of experience with IT or computer information systems-Ability to work primarily overnight shift hours (10:00 PM–6:00 AM)-Ability to complete projects and tasks with minimal supervision-Ability to perform data entry into REMEDY-Secret clearance required-HS diploma or GED required-DoD 8570 IAT Level II Certification or ability to obtain within 90 days of hire\\rAdditional Qualifications:-Experience with Windows and Microsoft Office-Experience with networking devices and operating systems-Knowledge of BMC Remedy implementation and usage-Knowledge of networking concepts and technologies-Possession of excellent customer service skills-CompTIA, Microsoft, or Cisco Certifications\\rClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.\\rIntegrating a full range of consulting capabilities, Booz Allen is the one firm that helps clients solve their toughest problems by their side to help them achieve their missions.  Booz Allen is committed to delivering results that endure.\\rWe are proud of our diverse environment, EOE, M/F/Disability/Vet.

Company info

Booz Allen Hamilton Inc.
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Company Profile
Booz Allen leverages its past to help clients prepare for the future. Our legacy in management consulting enables us to see, hear, and innovate on behalf of our clients in ways our competitors cannot. Each day, we look beyond the requirements of a single client engagement to address the broader context of our client’s mission and business goals.

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