Job Details

Hire Ahead Branch Manager West Cincinnati

Company name
KeyCorporation

Location
Cincinnati, OH

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At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Branch Manager at Key, you create an engaging environment for clients and employees, develop the skills and confidences required of a high-performing team and profitably grow the business through helping new and existing clients achieve their financial goals.

The Branch Manager reports to the Area Retail Leader. The primary focus of the role is to build, coach, develop, lead and motivate a team that is capable of providing excellent client service in all interactions, analyzing clients’ needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch staff on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. Responsible for managing, staffing, and scheduling all direct report work schedules within the branch. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. Will serve as a market leader in the local community and/or designated business area.

Branch Staffing & Performance Coaching

Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team

Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model

Instill Key’s vision and values with branch team

Create an engaging environment for clients and employees

Responsible for daily execution of the branch playbook

Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals

Grow the business through tactics – Retention, Expansion and Acquisition

Develop centers of influence and networks in the community to identify prospective client referrals

Lead in daily branch huddles and hold team accountable to related activities and expectations

Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans

Responsible for developing the branch team’s understanding of Key’s products and services, Key’s sales and service process and the competitive landscape

Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers

Lead by example and ensure consistent delivery of distinctive service for all clients

Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships

Responsible for successful onboarding and training of new employees

Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs

Branch Operations:

Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks

Ensure satisfactory (or better) branch audits

Review and certify completion of continuity and recovery activities

Ensure the branch focuses on operational processes to enhance the client experience

Report and follow up on branch facility issues that hinder branch operations

Monitor and coach customer service behaviors to exceed service measurement goals within the branch

Provide opportunities for the service staff to observe sales interaction

Accountable for daily NSF review/weekly overdraft monitoring

Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met

Manage employee hours worked in accordance to and compliant with Key’s time tracking policies

Non Business and Business Intensive Branches:

High School Diploma or 3 years of branch management experience

3 years’ experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.

General understanding of financial statements and concepts

Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports

Demonstrated ability to leverage Centers of Influence (COIs) to further promote business

Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals

Demonstrated ability to effectively communicate and possess strong public speaking skills

Working knowledge of PC (MS Windows and Office Products)

Ability to work branch hours to include weekends and occasional evenings

Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver’s license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.

Additional Responsibilities for Business Intensive Branches:

Demonstrated small business deposit/credit experience and familiarity with small business operations

Note: Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.

Preferred Requirements:

3 Years of managerial experience in Retail or Financial Services Industries

Undergraduate degree in business related field

FINRA Series 6 and 63 investment licenses*

State Insurance License *

*Investment products are offered through Key Investment Services LLC (KIS), member FINRA/SIPC. Insurance products are offered through KeyCorp Insurance Agency USA, Inc. (KIA). KIS and KIA are affiliated with KeyBank National Association (KeyBank).

In addition to the competencies specific to the Branch Manager role, all Key employees are expected to exhibit Key’s Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key’s HR Online system.

ABOUT KEY:

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $92.9 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,335 ATMs; telephone banking centers ; and a website, Key.com®, that provides account access and financial products 24 hours a day

ABOUT THE BUSINESS:

Key Community Bank serves individuals and small to mid-sized businesses through a footprint of over 1,000 branches, more than 1,300 ATMs, telephone banking centers, and robust online and mobile capabilities.

FLSA STATUS:

Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer Min/Fem/Vet/Disabled

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Company info

KeyCorporation
Website : http://www.key.com

Company Profile
It's the most important thing we do. Our nationally recognized industry experts with KeyBanc Capital Markets Inc. and dedicated financial professionals at KeyBank are focused on your business, every day. We demonstrate our value through our broad financial platform and our commitment to

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