Hospital Account Manager
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.
This position is responsible for selling and servicing all Apria products and services at their assigned medical groups and hospitals. The Hospital Account Manager works closely with branch staff and the Customer Care Center to focus efforts on increasing sales. This position collects documents required for billing based on Apria policy, coordinates patient orders and set-ups with the branch and troubleshoots and resolves issues in order to ensure a positive customer service experience for their assigned accounts. The Hospital Account Manager is also responsible for meeting revenue and profitability goals for their assigned territory. This position will work with the Branch Manager and Market Leader to develop and execute specific strategies to achieve these sales, customer satisfaction and profitability goals.
Conducts daily sales calls to high potential case managers, doctors and other sales targets in assigned accounts as determined by Branch Manager and/or Market Leader.
Creates and maintains call plans to qualify new and maintain existing referrals to grow the business.
Enters call plan and outcomes into the “Sales Management System” (SMS).
Partners with the Branch Manager and/or Market Leader to review call plan to achieve strategic goals.
Takes and processes patient orders, collecting all documents required for billing based on company policy and forwarding orders to appropriate branch for delivery from on-site account facility.
Sets-up and delivers hospital in-services on products and services.
Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team.
Instructs patients on equipment use before hospital discharge.
Maintains the highest level of customer satisfaction by resolving and following up on customer concerns.
Partners with branch management and staff as well as other functional areas within the company to drive sales growth.
Communicates and explains Medicare guidelines around private insurance procedures, pricing information, and product information to referral sources.
Maintains accurate records on prospective and active accounts ensuring information is sent to suspended billing.
Responsible for ensuring billing documentation is complete and accurate.
Assigned to multiple locations and travels from location to location.
Does not have a desk at any hospital.
Must spend at least 80% of time in selling activities and/or incidental patient set-ups. (CA employees only: must spend at least 50% in selling activities, excluding patient set-ups).
Performs other related duties as directed by supervisor.
Minimum Required Qualifications
A four year college degree is required.
Must have experience in one of the following: military service, prior leadership in athletic, academic or voluntary service activities.
Must be highly motivated, flexible, and service-oriented.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Learn and comply with all Department of Transportation requirements determined for use of Apria vehicles.
Must possess a valid driver’s license.
Willingness to participate in ongoing training and development.
Geographically located within the assigned territory.
The physical demands described here are representative of those that must be considered for an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires occasional sitting with constant standing, walking, and regularly kneeling, and stooping.
The position requires the constant use of hands to write, use computers, and manipulate papers.
The position requires constant talking and hearing.
The position requires specific vision abilities to include close vision, peripheral vision, and the ability to adjust focus.
The position requires occasional lifting and/or moving up to 25 pounds.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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Website : http://www.apria.com
Apria Healthcare Group Inc. is the leading national provider of home healthcare products and services, including oxygen and respiratory equipment, home delivered respiratory medications, a broad range of home infusion therapies, power mobility devices, therapies to treat obstructive sleep apnea (OSA), diabetes equipment and supplies, enteral nutrition, negative pressure wound therapy and home medical equipment. With over 550 branch and 80 specialty infusion pharmacy locations nationwide, Apria serves over two million patients annually throughout all 50 states. Unlike other medical equipment companies who focus solely on selling products, Apria Healthcare succeeds by providing full-service, custom-tailored solutions for home, patient-centered care.