Job Details

IT Analyst

Company name
The Coca-Cola Company.

Atlanta, GA

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Position Overview

The entry level position is responsible for supporting partnerships with the business, providing counsel on all Information Technology related issues and initiatives, service level management of applications and systems, design and implement architecture to ensure expansion and future capabilities, maintains local voice and data infrastructures, execution of project deployment, user training and adoption for systems, recommending process improvements and delivering constructive feedback to project leads.

Function Related Activities/Key Responsibilities

Business Partnering: Provide counsel to the business on all Information Technology related issues and initiatives, exchange and share information, active account management, business continuity, review applications and assist with access requirements, ensure compliance of all CCR IT standard policies, procedures, and best practices.

Deployment/ Projects: Conduct surveys and data collection activities, partner with project leaders on all business initiatives to design and develop the required infrastructure, execute Lifecycle Management plans and ensure adherence to asset recover standards and policies, conduct pilot testing, recommend system or process enhancements, execution of project deliverables.

Service Level Management: View and monitor all support incidents in area of responsibility, manage SLA’s, proactive knowledge sharing, serve as liaison between users, vendors and technical groups to resolve issues. Provide remote and/or on-site Field IT operational support, maintenance, problem solving, configuration and installation.

People Development: Periodic business engagement with various departments and functions (shoulder to shoulder), improve both technical and soft skills, coaching, utilize development tools (Skill soft and LMS)

Education Requirements:

Bachelor’s Degree or equivalent work experience

Related Work Experience:

2-3 years of work experience in procurement or relevant related field.

Demonstrated competency in 5 or more of the following areas:

PC & Desk side; PBX & Voicemail, Handhelds

Output Management and Server Management

Infrastructure and application Knowledge

Project deployment and management

Consumer packaged goods business knowledge

Expertise in setting and managing customer expectations.

Ability to work within a team environment as well as independently.

Good technical knowledge as well as a clear understanding of information technology

Strong communication, time management and client management skills

Written communication skills and technical writing skills

Ability to prioritize tasks and make decisions within established guidelines and policies

Excellent customer service skills; strong analytical and problem solving skills

Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding

Ability to adapt to changes, and resolving conflict

Demonstrated presentation and teaching skills

Project management skills utilizing CCR’s standard project methodology.

Leadership Behaviors:


Generate new or unique solutions and embrace new ideas that help sustain our business (encompassing everything from continuous improvement to new product and package innovation)


Develop and leverage relationships with stakeholders to appropriately stretch and impact the System (Company and Bottler)


Deliver results, creating value for our brands, our System, our customers and key stakeholders


Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible


Develop self and support others’ development to achieve full potential

Growth Behaviors:

Growth Mindset:

Demonstrates Curiosity. Welcomes failure as a learning opportunity.

Smart Risk:

Makes bold decisions/recommendations

Externally Focused:

Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.

Performance Driven & Accountable:

Has high performance standards. Outperforms her/his peers.


Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.


Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

Functional Skills:

Gather or analyze business requirements by conducting information-gathering sessions, (e.g., audience analysis, needs analysis, delta analysis, validation sessions) analyzing the information and prioritizing the requirements to prepare the education & training strategy.

Analyze business requirements (e.g., functional and technical requirements, information need, business processes) by conducting information-gathering sessions with clients, analyzing the information and prioritizing the requirements to gain understanding of the business needs.

Collaborate with clients to jointly identify the business systems requirements to support their business plans.

Create and refine conceptual alternatives of business process, technology design and blueprint or infrastructure assessment to create the physical environment needed to develop, test, train and deploy the solution.

Design business transactions based on business requirements in order to determine the completeness of the information and process components.

Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants, employees, and contractors of the company. The scope of this inquiry may cover such elements as education, employment history, a criminal history check, reference checks, and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.

The Coca-Cola Company is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands and more than 3,800 beverage choices. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company portfolio features 20 billion-dollar brands, many of which are available in reduced-, low- or no-calorie options. Our billion-dollar brands include Diet Coke, Coca-Cola Zero, Fanta, Sprite, vitaminwater and Powerade. Through the world's largest beverage distribution system, we are the No. 1 provider of both sparkling and still beverages. More than 1.9 billion servings of our beverages are enjoyed by consumers in more than 200 countries each day. With an enduring commitment to building sustainable communities, our Company is focused on initiatives that reduce our environmental footprint, create a safe, inclusive work environment for our associates, and enhance the economic development of the communities where we operate. For more information, visit Coca-Cola Journey at Coca-Cola Beverages (Shanghai) Ltd. an indirect wholly owned subsidiary of The Coca-Cola Company, provides marketing and technical/quality services to The Coca-Cola Company in China.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company info

The Coca-Cola Company.
Website :

Company Profile
The Coca-Cola Company (NYSE: KO) is the world's largest beverage company, refreshing consumers with more than 500 sparkling and still brands. Led by Coca-Cola, one of the world's most valuable and recognizable brands, our Company's portfolio features 16 billion-dollar brands including Diet Coke, Fanta, Sprite, Coca-Cola Zero, vitaminwater, Powerade, Minute Maid, Simply, Georgia and Del Valle. Globally, we are the No. 1 provider of sparkling beverages, ready-to-drink coffees, and juices and juice drinks.

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