IT Application Owner

Profile

IT Application Owner','1600963','!*!WHAT CAN YOU TELL ME ABOUT THIS POSITION?
 
**MEMBERS ONLY**SIGN UP NOW***.’s Commercial Insurance IT team is seeking a highly motivated IT leader to become an IT Application Owner in our Windsor, CT office.  This person will be responsible for some of the most valuable application assets at **MEMBERS ONLY**SIGN UP NOW***..  The successful candidate will be expected to demonstrate strong leadership skills, data driven decision making and critical thinking skills, proficiency in managing highly matrix business and technical teams, strong vendor management capabilities, business and technical acumen and experience in delivering technical solutions on time and at a high level of quality.
 
An IT Application Owner manages team sizes of approximately 15-40 employees and vendor associates combined.   The “buck stops here” is key concept that describes the accountability and ownership this position holds.  They ultimately own all issues, requests and delivery by the team.
 
Primary Responsibilities
 
Production Support


Ensure application availability and Quality of Service

Responsibility for application health including impacts from changes introduced by invest, Maintenance  infrastructure and configuration impacts

Clear, concise and non-technical Business communications for production issues

Accountable for Business SLA adherence

Support OLA adherence

Accountable for Applications Life Cycle Management (Technology Currency and Application sun-setting) and Information Life Cycle Management  (Data Purging, Compliance retention)

Ensure applications adhere to technology and business roadmaps

Accountable to ensure that a proper Disaster recovery solution is in place

Accountable for IT Compliance, Risk and Controls and THIP initiatives such as PII, SOX, PCI, DATP, self assessments and audits.

Accountable for remediation and removal of all production incidents impacting the application

Drive year over year incident reduction, faster mean time to resolve, improve asset currency, and reduce per unit support costs
 
Business Relationships


Business account manager – treat like their own business

Ensure communication occurs for all relevant activities, outages, or impacts

Understand business partner’s goals and provide consultative advice to achieve those goals, including the development of options that provide innovative solutions

Support business case development for significant enhancement requests, including projects when required 

Partner with the business, the IT Delivery Leads, and architecture to define the business strategy and with the  IT Delivery Leads to translate that strategy to the corresponding technology strategy

Engagement throughout SDLC on Invest as Stakeholder

Continually look for opportunities to increase customer satisfaction and deepen business relationship

Technical application management and Asset Integrity

Oversight of asset integrity

Capacity planning of the environments

Support simplification and rationalization efforts

Accountability for ensuring asset currency needs are met as part of Technology Maintenance Planning
 
Maintenance Delivery


Application Owner will work with the Maintenance Delivery Lead and have responsibility for ensuring work is delivered by the team on-time and with excellent quality.

Works with the Application Coordinators to ensure the release timeline for all major milestones are met, and risks and issues are properly managed.

Provides input to the prioritization process as needed and supports the resolution of any conflicting priorities with the business.

Ensure coordination with Invest/Project Delivery, including any knowledge transfer activities required.  
 
 
Release Management


Ensure application readiness for release

Participate in Pre and Post release meetings.

Participate in release implementations.

Ensure quality standards and continue to refine best practices and processes as needed
 
Vendor Management for production support and maintenance


Responsible for SLA and KPI reporting, monitoring, management and escalation

Plan, monitor and manage sourcing capacity based on business demand

Maintain sourcing partner relationships, assuring teams work in a cohesive manner

Be knowledgeable of and execute to our multi-year sourcing  production support and maintenance contracts and any contract changes

Manage vendor to enterprise improvement, productivity, and quality goals

Ensure vendor adheres to contractual obligations
','!*!WHAT ARE THE QUALIFICATIONS?


IT professional with 5 years of proven leadership capabilities, with some experience leading teams as a manager or project manager.

Background in the Property & Casualty industry is a plus.

BS or BA degree.

Highly organized, excellent verbal and written communication skills across multiple disciplines from highly technical team members to business consumers at the highest levels of leadership

Ability to influence across multiple organizations and levels of leadership

Solid understanding and experience with:


Various technologies (legacy and current) and integrated applications

Project life cycle methodologies

Planning, Change and Release Management

Continuous Improvement techniques

Detail-oriented, self-motivated individual with strong analytical and research skills.
What criteria do we use to Assess, Hire, Develop & Reward our workforce? 
 

Data Analysis-  Input, understand, analyze and act on data
Business Owner Mindset-  Operate with keen business knowledge, expense, risk & controls driven mindset
Communication-  Influence through a consultative approach
Customer Driven- Focus on “Harvest” – (our enterprise continuous improvement effort), innovative problem solving, and efficient local decision making for continuous improvement
Growth & Development-  Maximize development of self and others
 
 
What Else Can You Tell Me? 
**MEMBERS ONLY**SIGN UP NOW***. is committed to the education and growth of our Information Technology Professionals.  A number of IT Certifications are available to enhance your career and growth potential.  IT Professionals at **MEMBERS ONLY**SIGN UP NOW***. may qualify for a stipend up to $1000 per year for additional certifications
 
 
Behaviors at **MEMBERS ONLY**SIGN UP NOW***.

Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.
Operate as a Team Player – Work together to drive solutions for the good of **MEMBERS ONLY**SIGN UP NOW***..
Build Strong Partnerships – Demonstrate integrity and build trust with others.
Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.
 
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression
 
 
** NO AGENCIES PLEASE **
','Application Development','United States-Connecticut-Windsor','','Full-time','Manager','Bachelor's Degree (±16 years)','Standard','Day Job','Regular','Exempt','Exempt','Yes, 10 % of the Time','Jun 14, 2016','No','No','IT Application Owner

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