Job Details

Intern Industrial Engineering (2018)

Company name
United Air Lines, Inc. (UAL)

Chicago, IL

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Continuous Improvement and Enterprise Optimization

CIEO focuses on how we can advance the quality and efficiency of what we do across our operations and around the world.

Job overview and responsibilities

Interns will work with various business units along with Analyst/Sr. Analysts in the CIEO division using analytical, technical, and consulting skills complete value-added projects at United Airlines. Work may include measurement & analysis (time and motion studies), statistical data analysis, process improvement applying continuous improvement concepts (including process mapping), and the development and validation of operations models. Interns are also expected to gain an understanding of both United as a business and how it generates value for its customers.

Analyzing and gathering data of United’s various operations to make fact-based, data-driven recommendations

Using computer and technical skills, e.g. Excel and VBA, to create tools for use by other departments

Utilizing simulation techniques in SIMIO/ARENA to analyze & improve business processes

Performing measurement and analysis (time and motion studies) in different environments: airports, maintenance, customer contact centers

Present compelling findings to business divisions leading to material improvements


Excellent analytical and problem solving skills

Proficiency with Excel and other Microsoft Office products

Experience with SIMIO/ARENA, Minitab, Visual Basic (VBA), and other programming tools is preferred

Strong interpersonal skills with focus on teamwork

Must be a current undergraduate (Junior/Senior)/graduate student with a major in Industrial Engineering, and have completed courses in basic industrial engineering and statistics

Internship requires at least a five month commitment; target start dates are July 2018 and January 2018

Positions are based in Chicago, IL (travel may be required, up to 50-60%)

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualifications

Reliable, punctual attendance is an essential function of the position

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT


22 Enterprise Optimization


Intern - MBA & Undergrad

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled

Company info

United Air Lines, Inc. (UAL)
Website :

Company Profile
United Airlines, Inc. is an American major airline headquartered in Chicago, Illinois. United is a wholly owned subsidiary of United Continental Holdings following a $3 billion merger in 2010. The airline was previously owned, at one point in its history, by The Boeing Company, one of the world's largest aircraft manufacturers. Since its merger with Continental Airlines, the company boasts more revenue passenger miles than any airline in the world.United operates out of 10 airline hubs in the continental United States, Guam, and Japan. George Bush Intercontinental Airport in Houston is United's largest passenger carrying hub handling 16.6 million passengers annually with an average of 45,413 passengers daily. The company employs over 88,500 people while maintaining its headquarters in Chicago's Willis Tower (formerly known as Sears Tower). Through the airline's parent company, United Continental Holdings, it is publicly traded under NYSE: UAL with a market capitalization of over $10.5 billion as of October, 2013.

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