The Home Depot, Inc.
Home DepotTo Apply for this position, please CLICK HERE
POSITION PURPOSEProject Designers demonstrate a high level of customer service orientation by working with clients to coordinate and create design projects, renovations, remodels, whole projects, new construction and updates in a timely and professional manner. Project Designers will have design expertise and excellent product and procedural knowledge to facilitate multiple sales from all Home Depot departments; they must be experts in their assigned department, with knowledge and design capability in all design departments. Associates in this position must assess customer needs, guide customer decisions, evaluate scope of project, integrate information into a design layout, resolve issues, and drive sales. By focusing on the scope of the entire project, Project Designers serve as the professional point of contact for customers ? building equity and long-term relationships to maximize the sales of Home Depot products and services.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIESProvides exceptional project management Answer questions about customers projects to their level of expertise Explain the steps and products needed to complete projects Escort customers to appropriate products necessary for their project Describe features and benefits of products related to project Provides fast, friendly service Actively seek out customers in the showroom Offer a friendly greeting, smile, and make eye contact with customers Ask open ended questions about customers projects in order to determine their needs and level of expertise Teams up with others to ensure customer satisfaction Work across design team to discuss project feasibility, planning and timing Relay customer information to others involved in the qualifying process Interact with associates in other departments to locate products for client design, expedite delivery and maximize opportunity for cross-selling additional productsNATURE AND SCOPEPhysical Job Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items o Requires the ability to move around the store and maneuver merchandise when necessary Responding to public address system announcements o Requires ability to respond to customer service calls, personal pages and general information announcements Moving and Standing o Requires moving around the store to assist Customers Identifying and reading reports, tickets and UPC labels o Requires recognizing, identifying and using merchandise and necessary reports Color discernment, depth perception and far/near vision o Requires the ability to distinguish colors, judge and see objects where and as they actually are, see beyond 20 feet and see clearly within 20 inches Feeling o Requires the ability to determine shape and texture through touchENVIRONMENTAL JOB REQUIREMENTSEnvironment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Travel: Typically requires overnight travel less than 10% of the time.Additional Environmental Job Requirements: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materialsMINIMUM QUALIFICATIONSMust be eighteen years of age or older.Must be legally permitted to work in the United States.Additional Minimum Qualifications:Education Required:The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.Years of Relevant Work Experience: 2 yearsPhysical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Additional Qualifications:Preferred Qualifications:2 years design related field 2 year degree in design-related field (e.g., interior design, fine arts, visual arts, architecture, etc.)Knowledge, Skills, Abilities and Competencies:Builds Personal skills and knowledge Proactively seek knowledge on all products and services offered (including credit programs) Maintain expert knowledge of all department products, policies and procedures Able to use all equipment within department as well as equipment in neighboring departments Has appropriate knowledge of any systems necessary to enhance customer service Builds Customer skills and knowledge Provide customer with product and services information o Explain steps needed to complete projects and the products needed to do so o Describe features and benefits of various merchandise o Respond to customer problems and needs related to products and services Conduct customer clinics
The Home Depot, Inc.
Website : http://www.homedepot.com
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.