Job Details

LSS Quality & Process Improvement Sr. Manager

Company name
Express Scripts Holding Company

Saint Louis, MO

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LSS Quality & Process Improvement Sr. Manager


St. Louis



Manage process improvement project portfolios in Operations with direct reporting responsibility to Quality and Process Improvement management team. Employ Lean Six Sigma project management standards, including creation of charters, scope, goals, and benefits of process improvement initiatives. Work with Master Black Belt, process owners and project champions to develop process measurement systems, project pipelines and visual management. Deliver training in Lean Six Sigma methodologies. Lead and participate in Rapid Improvement or Kaizen Events.


•Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas.

•Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance.

•Facilitate cross-functional process improvement DMAIC projects and rapid improvement events (Kaizen).

•Identify and manage all needed resources.

•Select and train on Lean and/or Six Sigma tools, process mapping, documentation and improved process rollout.

•Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization.

•Lead and coach to ensure participation and buy in from employees to sustain improved process.

•Develop work plans, schedules, project estimates, resource plans, and status reports.

•Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement.


•BA/BS degree inEngineering, Business, Finance, IT or related field.

•3-5years’ experience implementing contemporary process improvement methodologies in an operations environment, preferable in the PBM or Pharmacy industry.

• Lean Six Sigma experience in a transactional environment and/or service industry a plus.

•Lean Six Sigma Black Belt required.

•Excellent PC skills within a Microsoft Office environment using Microsoft Excel and Microsoft Access.

•Experience with Minitab.

•Demonstrated analytical skills with understanding of basic statistics.

•Strong project management and organizational skills.

•Strong focus on customer service.

•Excellent verbal and written communication skills.

•Ability to manage multiple timelines and deadlines.


Members of the Client Services team are crucial in helping us achieve our mission of making medicine more affordable and accessible by focusing their attention on exceeding market needs for speed, flexibility and reliability. Whether working in Manual Claims Processing, Eligibility, Quality Control, Implementation or Client Service Center, these centralized teams are at the front line interacting with patients on a daily basis to make sure we “get it right the first time” and continually increase client satisfaction, reduce waste and eliminate the cost of rework.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the Most Admired Companies in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation. Express Scripts is a VEVRAA Federal Contractor.


Company info

Express Scripts Holding Company
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Company Profile
Abbott Diabetes Care communicated a recall of certain FreeStyle® strips used in the FreeStyle® Blood Glucose Meter built into the OmniPod Personal Diabetes Manager (PDM). They have also recalled the FreeStyle Flash® Meter and FreeStyle® Classic meters. Both recalls are being issued because glucose level readings using these products may provide erroneously low results which if not recognized may pose significant risks to your health.

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