SunTrust Banks Inc.
Lending Quality Control Tester- Richmond, VA-W443785
Incumbent will be responsible for conducting Quality Assurance and Quality Control testing activities for several Lending lines of business to include Default, BankCard, Loan Servicing, and Dealer Finance.
Primary responsibility will include reviewing the policies/procedures of the line of business, and performing testing activities against those policies/procedures.
Subsequent responsibilities will include working off of checklists to ensure proper authorization and set up, verification of specific support documents, and documenting and reporting findings and support plans.
Additional duties will also include providing call monitoring and building relationships with the line of business to be able to partner with them to more fully support their QA/QC needs. Additional duties will be assigned as needed.
High School diploma or equivalent. 3 years work experience in a back office operations area or customer service/call center environment. Strong communications skills. Intermediate skills with Microsoft Office Suite. Demonstrated ability to use analytical skills to monitor, conduct root cause analysis, and recommend improvements related to the businesses quality principles.
Prior experience within the DFS, CLSC or BankCard Operations Teams strongly preferred. Financial services industry in the production, back office, underwriting, or call center environment. Experience building relationships. Strong systems experience to include ACAPS, ALS, CMS, RMS, Nice Call Recording system, Loss Mitigation database.
PRIMARY LOCATION: VA-Richmond Area
WORK LOCATIONS: SunTrust Riverview Center
1001 Semmes Avenue
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
SunTrust Banks Inc.
Website : https://www.suntrust.com
SunTrust Banks, Inc., with total assets of $172.4 billion on March 31, 2013, is one of the nation's leading financial services holding companies. Through its flagship subsidiary, SunTrust Bank, the company provides deposit, credit, trust and investment services to a broad range of retail, business and institutional clients. Other subsidiaries provide mortgage banking, asset management, securities brokerage, and capital market services.