Computer Sciences Corporation.
Life Insurance Processor - Billing','Associate Customer Support','1700PMN','Customer Services','Regular','USA-TN: TENNESSEE-NASHVILLE','','Full-time','No','No','Not Available','Not Available','','','','','','None','None','','','','','','','','','Regular','Global Industries','Global Industries','Sep 11, 2017','!*!Summary
individual will be responsible for handling complex Life Insurance
compliance/billing issues for DXC. Employees will interact with other
departments to provide assistance, support answering inquires, drafting
customized letters and resolve more complex issues while adhering to
Must have Life insurance experience OR Medical Billing experience Excellent Writing and Grammar skills, employee will write letters to
policy holders on occasionWill be responsible for handling complex billing issues Must be extremely organizedProven ability to research complex Life
insurance issues High analytical skills with the ability to think
critically to solve complex issuesProficient in time management skillsComfortable with tight deadlinesStrong
computer skills: MS Office (Excel, Word, Outlook)Researches customer inquiries and responds to
appropriate parties in a timely manner.Processes requests and updates administrative
system with results of inquiry to include proper documentation.Processes and distributes incoming and outgoing
mail for multiple clients in accordance with established service level
agreements.Performs data entry and matches documents to
appropriate accounts to ensure up to date and accurate information.Interfaces with team members, management, and
customers in reference to customer service issues.Reviews client reports to ensure data integrity;
prepares and submits report to management.Reviews and recommends modifications to
procedures and workflow as necessary to ensure efficient and effective
processing of transactions.Monitors daily transactions to ensure policy and
procedures are in accordance with service level agreement.Answers telephones and responds to complex
customer questions and/or forwards call to appropriate personnel.Must be an excellent communicator
Employees will work closely with training staff during the first 6 – 8
weeks. Employees will shadow senior staff members and gain hands on experience
with day to day functions of job, learn internal systems and become acclimated
with DXC procedures.
Overview of Admin systems (Cyber Life) Product training / Life Insurance IndustryProcess Training Billing
ground up valuable industry knowledge that will allow them to move up into
other opportunities in DXC.
Challenging role in which every day will be
differentDefined Career pathDepartment is experience tremendous growth
','!*! Basic Qualifications High school diploma or G.E.D. Four or more years of customer service or other telephone experience Experience working with organizational functions and personnel Experience working with fax machines, computer software, and telephone technology Experience working with and skilled in the use of help desk software Other Qualifications Business and analytical problem solving skills Communication skills Ability to work independently Ability to follow oral and written directions ','DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, ','citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers ','receive equal consideration for employment.','Associate Customer Support
Computer Sciences Corporation.
Website : http://www.csc.com
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