The Home Depot, Inc.
Home DepotTo Apply for this position, please CLICK HERE
POSITION PURPOSE The Measure Technician works independently in a traveling field role in support of Home Depot's Measurement Services center. The Technician's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales, product inquiry, taking on-site home measurements and coordinating installations in conjunction with the Measurement Services center. The position is also directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a CAD tablet and various related department goals. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 90% - Providing customer service by assessing customer needs, communicating with customers and conducting home measures. 10% - Review and edit of drawings in the CAD tablet. NATURE AND SCOPE This position reports to Marketing Manager. This position has 0 direct reports. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. Travel: Typically requires overnight travel less than 10% of the time. Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 0 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: Preferred Qualifications: Previous customer service or retail sales experience is preferred. Knowledge, Skills, Abilities and Competencies:? Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made. ? Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment. ? Demonstrated ability to effectively communicate with customers. ? Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time. ? Associates must have strong computer skills, and understanding for CAD like applications.
The Home Depot, Inc.
Website : http://www.homedepot.com
The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah, the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22, 1979, in Atlanta, Georgia. The first stores, at around 60,000 square feet each, were cavernous warehouses that dwarfed the competition and stocked 25,000 SKUs, much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product. From the start, associates were able to offer the best customer service in the industry, guiding customers through projects such as laying tile, changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training, but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money.