Job Details


Company name
Frontier Communications Corporation

Rochester, NY

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Mgr – Business operations

Job Requirements:

System Administration/Lead for ancillary tools rolled out in the Wholesale environment (ie. Masterstrem, DSAT)

Working with other groups and outside vendors to evaluate and implement software and hardware.

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

Develop requirements specifications according to standard templates, using natural language.

Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Be the liaison between the business units, technology teams and support teams.

Evaluate applications processing and recommends enhancement to improve processing and runtimes as required by business needs.

Partners with all IT Departments and Business Areas to implement enhancements, trouble shoot problems, develop and maintain processes and procedures.

Mentoring and teaching your co-workers, and vice versa

Manage system access, audits and terminations.

Strong attention to detail and abiity to work in a fast-paced environment

Abiity to rapidly troubleshoot problems.

Overall responsibility to focus on system improviements that drive sales.

Reporting/Analysis Responsibilities:

Provides regular and timely project status updates to management as needed to ensure projects are meeting agreed upon timelines.

Prepares and submits weekly staff notes to immediate management including high level summary of current project and process items.

Job Qualifications:

This position requires that the candidate have an undergraduate degree in a business related field or equivalent related work experience. Other desired skills include:

a) Minimum of five years of in related field

b) Proven project management track record

c) Ability to make effective presentations to small to medium sized groups

d) A working knowledge of H.S.I, Ethernet and basic telephony products

e) Ability to work independently and manage multiple concurrent complex tasks

f) Proficient in Microsoft Office software, specifically Word, Excel, Powerpoint, Project and Visio.

g) SharePoint and MasterStream systems is a plus.

h) Communication Skills balanced listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.

i) Ability to work independently in a fast paced changing environment with minimal instruction.

Frontier is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For more information please visit:

Job Location

ROCHESTER, New York, United States

Position Type


Company info

Frontier Communications Corporation
Website :

Company Profile
Frontier Communications Corporation provides regulated and unregulated voice, data, and video services to residential, business, and wholesale customers in the United States. It provides access services that allow other carriers the use of facilities to originate and terminate the long distance voice and data traffic; local services, which include basic telephone wireline services to residential and non-residential customers; long distance services; data and Internet services comprising Internet access via high-speed or dial up Internet access, frame relay, Metro Ethernet, and asynchronous transfer mode switching services, as well as other data transmission services; and directory services that involves in the provision of white and yellow page directories of residential and business listings. The company was founded in 1927 and is based in Stamford, Connecticut.

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