Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.
Achieves individual cross sell, growth/retention targets and customer satisfaction levels. (*) Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. (*) Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. (*) Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. (*) Proactively identifies potential service issues and takes steps to resolve those service issues that arise. (*) May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. (*) Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. (*) Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities). (*)
5-10 years sales and/or account management experience. College degree or equivalent experience. Licensure as required by state (to be obtained within 30 days of employment).
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life, Health & Accident License (CT, NY) is desired
Functional - Sales & Service/Account Management/7-10 Years
Technical - Desktop Tools/Microsoft Outlook/7-10 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/Power User
Leadership/Collaborating for Results/ADVANCED
Sales/Selling Products and Services/ADVANCED
Service/Improving Constituent-Focused Processes/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
Work location can be Woodbury also.
ADDITIONAL JOB INFORMATION
We offer an array of benefits to give you a choice. They are designed to help you achieve health and financial well-being. From competitive benefits to a positive work environment, we strive to help our employees succeed in and out of the office. We've received many employer awards, including: FORTUNE Magazine's most admired company in the Health Care: Insurance and Managed Care category (2009) One of Black Enterprise Magazine's 40 Best Companies for Diversity (2006-2009) Among the Top Companies for Executive Women (2009) Among DiversityInc's Top 50 Companies for Diversity (2009) Ranked first among national health plans in the PayerView rankings (2008) Ranked 23rd among the 100 Best Corporate Citizens (2008)
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here
to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Website : http://www.aetna.com
Aetna Inc. operates as a diversified health care benefits company in the United States. The company operates in three segments: Health Care, Group Insurance, and Large Case Pensions. The Health Care segment provides medical, pharmacy benefit management, dental, behavioral health, and vision plans on an insured basis, and an employer-funded or administrative basis. This segment also provides Medicare and Medicaid products and services, as well as other medical products, such as medical management and data analytics services, medical stop loss insurance, workers' compensation administrative services, and products that provide access to its provider networks in select markets. This segment offers its products and services to multi-site national, mid-sized, and small employers, as well as individual customers. The Group Insurance segment provides life insurance products comprising group term life insurance, voluntary spouse and dependent term life insurance, group universal life, and accidental death and dismemberment insurance; disability insurance products; and long-term care insurance products, which offer benefits to cover the cost of care in private home settings, adult day care, assisted living, or nursing facilities. This segment provides insurance products principally to employers that sponsor its products for the benefit of their employees and their employees dependents. The Large Case Pensions segment manages various retirement products, including pension and annuity products for tax-qualified pension plans. The companys customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups, and expatriates. Aetna Inc. was founded in 1853 and is headquartered in Hartford, Connecticut.